Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Constance Maul

Kansas City,MO

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

11
11
years of professional experience

Work History

Director of Operations

The Epigenetics Healing Center
10.2022 - Current
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Monitored budget and utilized operational resources.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.

Administrative Assistant

Premier Pediatrics
09.2018 - 10.2021
  • Ability to incorporate excellent customer service skills in dealing with patients, personnel, physicians and peers
  • Write and distribute emails, correspondence memos, letters and forms
  • Maintain business office inventory by checking stock and placing/expediting orders for supplies
  • Trained staff on office procedures and software applications, driving operations.
  • Developed strategies to streamline and improve office procedures.
  • Managed filing system, entered data and completed other clerical tasks.

Patient Access Representative

Olathe Medical Center
08.2017 - 09.2018
  • Work with other departments by registering direct admits for clinical, observation and inpatient services, including labor and delivery
  • Maintain updated and detail indexing of non-staff physician orders
  • Referred patients to appropriate health care services or resources
  • Adhered to quality and service standards to support operational goals
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Trained new staff on hospital processes and procedures.

Receptionist

THE WOMEN'S HEALTHCARE GROUP
02.2013 - 08.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained patient accounts including demographic and insurance information
  • Corresponded with clients through email, telephone, or postal mail.
  • Collected copayments and any upfront fees.
  • Handled assignments independently with good judgement and critical thinking skills.

Education

MBA -

Southern New Hampshire University
Manchester, NH

Skills

  • Operations Oversight
  • Process Improvement
  • Leadership Training
  • Strategic Planning
  • Schedule Oversight
  • Performance Analysis
  • Administrative Management
  • Performance Improvement

References

References available upon request

Timeline

Director of Operations

The Epigenetics Healing Center
10.2022 - Current

Administrative Assistant

Premier Pediatrics
09.2018 - 10.2021

Patient Access Representative

Olathe Medical Center
08.2017 - 09.2018

Receptionist

THE WOMEN'S HEALTHCARE GROUP
02.2013 - 08.2017

MBA -

Southern New Hampshire University

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Constance Maul