Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
CustomerServiceRepresentative

Constance Miles

Sibley,LA

Summary

Dedicated customer service professional with over five years of experience in delivering exceptional support in fast-paced envir

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Customer Support role.

Overview

3
3
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

Cognizant
01.2024 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

CUSTOMER SUPPORT SPECIALIST

Vynca
01.2022 - 12.2024
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.

Education

Diploma -

LakeSide High School
05.1999

Skills

  • Client support
  • Workplace professionalism
  • Problem-solving
  • Live chat assistance
  • Multitasking
  • Persuasion
  • Time-management
  • Effective listening
  • Critical Thinking
  • ProductKnowledge
  • Empathy

LANGUAGES

English | Advanced

Timeline

CUSTOMER SERVICE REPRESENTATIVE

Cognizant
01.2024 - 04.2025

CUSTOMER SUPPORT SPECIALIST

Vynca
01.2022 - 12.2024

Diploma -

LakeSide High School

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Constance Miles