Constance Ragland
Menomonee Falls
Summary
Dynamic customer service professional with a proven track record at Dental Associates, excelling in problem resolution and effective communication. Skilled in medical billing and insurance verification, I thrive in high-pressure environments, ensuring customer satisfaction and fostering team collaboration. My attention to detail and adaptability drive successful outcomes in diverse settings.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Dental Associates
Wauwatosa
02.2025 - Current
- Handled high-volume call traffic while maintaining professionalism and courtesy.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Life insurance financial representative
Northwestern Mutual Life Insurance Company
- 01.2023
- As a Northwestern Mutual financial representative, you’ll build lasting relationships with your clients and help them achieve their financial goals. Collects co-pays, deductibles, and previous balances. Schedules patient appointments and coordinates cancellations. Updates insurance, financial responsibility and other data when changes or additions occur and communicate to patients as appropriate. Ensures insurance and patient information obtained is complete and accurate.
Financial Advocate Advisor
01.2015 - 01.2022
- Calculates and provides patients with personalized estimates of their financial responsibility based on their insurance coverage prior to service.
- Communicates patient liability clearly and accurately while adequately explaining concepts such as deductibles, coinsurance, and/or copayments and how they may affect the cost of care. Explains how non-covered and out-of-network services factor into the out-of-pocket cost.
- Requests upfront payment toward self-pay amounts, including estimated out-of-pocket costs and outstanding previous balances. Establishes payment arrangements in advance of scheduled services when applicable, communicating due dates and the amount of each installment.
- Interviews uninsured patients to assess for qualifying financial needs. Identifies available assistance programs and coordinates with patient to complete paperwork and applications for an potential coverage(s). Continues follow-up efforts to obtain a funding source for patient’s health services. Basic medical coding knowledge.
Income Maintenance Specialist
State of WI DMS
01.2018 - 01.2019
- Process applications for customers seeking programs of assistance (Food share, Healthcare, etc.)
- Ensure accuracy when processing eligibility
- Demonstrate excellent customer service to a diverse population of customers.
- Provided support to other team players
Education
Nursing
Herzing University
Brookfield WI05-2027
High school diploma -
Milwaukee School of Entrepreneurship
Milwaukee, WI06.2010
Skills
- Medical Scheduling
- Insurance Verification
- EMR Systems
- Hospital Experience
- Epic
- Medical Office Experience
- Caregiving
- Medical Records
- Medical Coding
- CPT Coding
- Patient Care
- Medical Terminology
- Medical Billing
- Medical documentation
- Effective communication
- Customer service
- Financial assessment
- Team collaboration
- Problem resolution
- Attention to detail
- Time management
- Adaptive team player
- Call escalation
- Scheduling
- Credit adjustments
- Multitasking and organization
- High-energy attitude
- Microsoft PowerPoint
- Adaptability and flexibility
- Typing proficiency
Timeline
Customer Service Representative
Dental Associates
02.2025 - Current
Income Maintenance Specialist
State of WI DMS
01.2018 - 01.2019
Financial Advocate Advisor
01.2015 - 01.2022
Life insurance financial representative
Northwestern Mutual Life Insurance Company
- 01.2023
Nursing
Herzing University
High school diploma -
Milwaukee School of Entrepreneurship
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