Consue Martinez-Guerrero
Hickory,NC
Summary
I am a detail-oriented front desk receptionist with expertise in patient scheduling, HIPAA compliance, and customer service. With a strong background in patient registration and insurance verification. As well skilled in managing high-volume phone calls and patient interactions.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Cabral Internal Medicine
05.2022 - 03.2026
- Managed patient check-in and appointment scheduling using electronic health record system.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communication between patients and medical staff to ensure efficient workflow.
- Maintained organized front desk operations, ensuring a welcoming environment for patients.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Sewing Machine Operator
Wesley Hall
08.2020 - 04.2022
- Operated industrial sewing machines to produce high-quality upholstered furniture.
- Maintained a clean and organized work environment in compliance with safety standards.
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma -
ST. STEPHENS HIGH SCHOOL
Hickory, NC05-2020
Skills
- Patient scheduling
- Insurance verification
- Patient registration
- HIPAA compliance
- Payment collection
- Telephone etiquette
- Electronic medical records
- Organization and time management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Cabral Internal Medicine
05.2022 - 03.2026
Sewing Machine Operator
Wesley Hall
08.2020 - 04.2022
High School Diploma -
ST. STEPHENS HIGH SCHOOL