Consuelo Andrade
Hemet,CA
Summary
Detail-oriented administrative professional with expertise in scheduling, customer service, and document management. Committed to enhancing team productivity and maintaining organized office operations.
Overview
1
1
Language
18
18
years of professional experience
Work History
Administrative Assistant
Innovated Landscape Construction Inc.
Murrieta, California
09.2025 - Current
- Provided comprehensive administrative support to executive team, scheduling meetings and managing calendars to optimize workflow.
- Provided administrative support to team members, enhancing overall productivity.
- Efficiently managed scheduling for team meetings and critical project deadlines.
- Managed incoming client calls to address inquiries and provided prompt responses to enhance client satisfaction.
- Maintained organized office systems and filing processes for improved accessibility.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Coordinated supplies and materials for landscaping projects, ensuring timely delivery and project continuity.
- Collaborated with vendors to acquire necessary landscaping tools and resources.
Medical Front Office Receptionist
Promise Care
Hemet, California
08.2023 - 01.2025
- Greeted patients warmly upon arrival and checked them in efficiently.
- Coordinated appointment scheduling with electronic health record systems to optimize patient access and office efficiency.
- Answered multi-line phone system, directing calls to appropriate staff members.
- Collected patient insurance information and verified coverage details accurately.
- Handled patient inquiries, providing clear information about services offered.
- Collaborated with medical staff to streamline patient flow, enhancing overall patient experience in the office.
- Processed patient paperwork and maintained confidentiality of medical records diligently.
- Set up appointments for physician visits and procedures using calendar software.
- Uploaded scanned documents into the practice's EMR system.
- Followed HIPAA guidelines when handling confidential patient information.
- Monitored waiting room activity ensuring that all patients were attended to in a timely fashion.
- Verified patient demographic information at time of check-in and check-out.
- Handled payment processing to maintain efficient transaction flow. for services rendered using cash register or point-of-sale system.
- Provided excellent customer service through courteous interactions with patients and families.
- Resolved customer service issues in a timely manner while maintaining professionalism.
- Prepared charts for new patients prior to their appointment.
Program Specialist operator
LabCorp
San Diego, California
01.2023 - 06.2023
- Managed documentation to ensure regulatory compliance and adherence to quality assurance standards.
- Coordinated prior authorizations and identified alternative funding options for patients.
- Processed complex patient applications, verifying eligibility according to program guidelines.
- Conducted insurance verifications to determine therapy coverage eligibility.
- Identified optimal client solutions, enhancing problem resolution.
- Responded efficiently to inbound calls and faxes, maintaining accuracy.
- Documented calls in tracking system; escalated per procedures.
- Liaised with distributors and manufacturers for product requests, tracking shipments.
Operator Scheduler/Patient Coordinator
Tri-City Medical Center NCOS
Oceanside, California
09.2020 - 11.2021
- Managed schedules for over 15 providers to optimize workflow.
- Triaged, scheduled, and transferred high volume of calls, facilitating prompt patient access to services.
- Submitted patient referrals, expediting processing to improve patient care timelines.
- Collaborated with healthcare teams to streamline patient flow and reduce wait times.
- Conducted thorough insurance verifications with detailed benefits analysis.
Medical Office Manager
Carlsbad Coastal Medical Center
Oceanside, California
10.2008 - 02.2018
- Implemented electronic health record system, enhancing management of patient information.
- Managed daily office operations and patient scheduling for busy medical facility.
- Supervised administrative staff, ensuring adherence to health regulations and protocols.
- Coordinated communication between physicians, patients, and insurance providers effectively.
- Oversaw front desk operations, facilitating efficient patient flow during check-in and checkout.
- Handled patient inquiries via telephone regarding appointment scheduling and practice services.
- Maintained inventory of medical supplies to ensure availability for clinical staff needs.
- Developed training programs for new hires to enhance team performance and service quality.
Education
Medical Administrative And Insurance Specialist - Healthcare
Kaplan College
Vista, CA07-2008
High School Diploma -
Miracosta College
Oceanside, CA06-2002
Skills
- EMR systems and insurance verification
- Appointment scheduling and coordination
- Patient scheduling
- Data entry and document management
- Microsoft Excel and filing systems
- Office management
- Schedule management
- Sensitive material handling and preparation
- Customer service and communication
- Problem solving and attention to detail
- Bilingual in Spanish
Languages
Spanish
Native/ Bilingual
Timeline
Administrative Assistant
Innovated Landscape Construction Inc.
09.2025 - Current
Medical Front Office Receptionist
Promise Care
08.2023 - 01.2025
Program Specialist operator
LabCorp
01.2023 - 06.2023
Operator Scheduler/Patient Coordinator
Tri-City Medical Center NCOS
09.2020 - 11.2021
Medical Office Manager
Carlsbad Coastal Medical Center
10.2008 - 02.2018
Medical Administrative And Insurance Specialist - Healthcare
Kaplan College
High School Diploma -
Miracosta College