Consuelo Gaona
CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
Work History
Office Manager
A1 Tires & Wheels
Santa Clara, CA
04.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Front Office Administrator
Peak Technology Enterprise
San Jose, CA
06.2020 - 04.2021
- Responded to inquiries from callers seeking information.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Kept reception area clean and neat to give visitors positive first impression.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach.
- Assisted human resources department in recruiting activities such as screening resumes or organizing onsite interviews.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Reconciled account files and produced monthly reports.
Front Office Administrator
Sunrise Senior Living
San Jose, CA
02.2020 - 10.2020
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Improved office operations by automating client correspondence, record tracking and data communications.
Legal Assistant
Centro De Ayuda Legal Para Inmigrantes
Santa Clara, CA
10.2018 - 06.2019
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Education
A.A - Paralegal Studies, Communication Studies, Liberal Arts in Social and Behavioral Sciences
De Anza College
01.2021
Skills
- Verbal communication
- Listening communication
- MS WORD
- Outlook
- Excel
- Calendar management
- Planning
- Execution
- Budgeting
- Accounts payable
- Accounts receivable
- Discretion
- Regulatory compliance
- HIPAA compliance
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
A1 Tires & Wheels
04.2021 - Current
Front Office Administrator
Peak Technology Enterprise
06.2020 - 04.2021
Front Office Administrator
Sunrise Senior Living
02.2020 - 10.2020
Legal Assistant
Centro De Ayuda Legal Para Inmigrantes
10.2018 - 06.2019
A.A - Paralegal Studies, Communication Studies, Liberal Arts in Social and Behavioral Sciences
De Anza College