Consuelo Gary
North Little Rock,AR
Summary
Unit Coordinator with 20 years of human service experience and strong leadership skills to employ trauma-sensitive technique that promote protection, support and empowerment. Maintains compassionate environment and service delivery approach to improve functioning and reduce trauma symptoms. Strong knowledge of general counseling methods, crisis interventions skills, community resources and cultural differences to foster effective treatment solutions.
Overview
23
23
years of professional experience
Work History
Unit Coordinator
St Vincent North
Sherwood , Arkansas
10.2021 - Current
- Coordinated non-clinical and ancillary services of assigned patient care units.
- Assisted in ordering and serving patient meals, transporting patients and performing indirect patient care duties at competent level and according to needs of patient population served.
- Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.
- Monitored office supply inventory, analyzing usage patterns and requisitioning supplies and equipment as well as maintenance repair services.
- Scheduled patient testing, delivered specimens to lab, received STAT lab results and posted in patient record for access by physicians.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Collaborated, communicated and engaged with family and support system to support client healing process.
- Coordinated and maintained referral sources related to admissions, discharges and follow up services to sustain daily census requirements.
Monitor Technician
St Vincent Infirmary Medical Center
Little Rock, AR
04.2014 - 10.2021
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Prepared Holter Monitor equipment and provided instruction and demonstration of use for patients and families.
- Closely monitored patient condition during tests and alerted cardiac nurse if patient became stressed or conditioned worsened.
- Interpreted tests and identified arrhythmias and heart abnormalities on patient's EKG and reported to cardiologist.
- Cleaned and sterilized equipment after each appointment, changed batteries and checked for malfunctions.
Patient Care Technician
St Vincent Infirmary Medical Center
Little Rock, AR
04.2013 - 04.2014
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Collected and transported specimens to prepare for lab testing.
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Cleaned, sanitized and moved hospital equipment.
- Responded to emergency situations to help with lifting and transporting patients.
- Warmly greeted patients and visitors and made each feel welcome.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
- Helped patients complete activities of daily living.
- Provided transportation services for Type patients in hospital environment using appropriate equipment.
Customer Service Manager
Walmart
Little Rock, AR
04.2011 - 03.2013
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Created customer support strategy to increase customer retention.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Improved customer service initiatives by streamlining sales and order management processes.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved concerns with products or services to help with retention and drive sales.
Sales Floor Associate
Walmart
Merced, CA
07.2007 - 04.2011
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Logged reports, expenses, receipts and sales documents into digital database.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
CNA
ONRC
Camden , AR
11.2003 - 08.2006
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Education
Medical Billing And Coding
Ashworth College
Norcross, GA01.2022
Masters Of Health Care Administration - Health Administration
American InterContinental University
Schaumburg, IL01.2021
Bachelor Of Administrative Studies - Health Administration
American InterContinental University
Schaumburg, IL01.2020
Diploma - General Education
Yosemite High School
Merced, CA06.1992
Skills
- Appointment Scheduling
- Supply Inventory
- Resident Care Plan
- Charting
- New Admissions
- Medical terminology
- Inventory and restocking
Timeline
Unit Coordinator
St Vincent North
10.2021 - Current
Monitor Technician
St Vincent Infirmary Medical Center
04.2014 - 10.2021
Patient Care Technician
St Vincent Infirmary Medical Center
04.2013 - 04.2014
Customer Service Manager
Walmart
04.2011 - 03.2013
Sales Floor Associate
Walmart
07.2007 - 04.2011
CNA
ONRC
11.2003 - 08.2006
Medical Billing And Coding
Ashworth College
Masters Of Health Care Administration - Health Administration
American InterContinental University
Bachelor Of Administrative Studies - Health Administration
American InterContinental University
Diploma - General Education
Yosemite High School