Consuelo Sneed
Lagrange,IL
Overview
24
24
years of professional experience
Work History
Communications Specialist
Midwest Orthopedics at Rush
03.2007 - Current
- Ensured smooth front desk operations by professionally greeting visitors and directing them accordingly upon arrival at the office.
- Connected callers with appropriate professional, department, or business.
- Monitored call volume, call length and other related metrics and consistently met objectives.
- Verify and ask for the correct spelling of the names of callers/patients at the time of redirecting messages by case/emails.
- Verify/Cancel upcoming appointments for patients using Athena
- Paging on call physicians using AlertMD
- Sorting all incoming mail from FedEx, UPS and USPS
Receptionist
Freemont Investment and Loan
09.2005 - 03.2007
- Managed mail sorting, filing and photocopying.
- Efficiently completed daily tasks such as mail sorting, message taking, or other duties assigned by supervisors.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist
Zee Medical Service
07.2000 - 05.2005
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Education
Associate of Science - Business Accounting
Northwestern Business College
Hickory Hills, IL 06.1994
High School Diploma -
Argo Community High School
Summit, IL06.1991
Skills
- Organizational Skills
- Customer Service
- Data Entry
Timeline
Communications Specialist
Midwest Orthopedics at Rush
03.2007 - Current
Receptionist
Freemont Investment and Loan
09.2005 - 03.2007
Receptionist
Zee Medical Service
07.2000 - 05.2005
Associate of Science - Business Accounting
Northwestern Business College
High School Diploma -
Argo Community High School