Summary
Overview
Work History
Skills
Languages
Certification
References
Timeline
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Burrel Wiggins

Burrel Wiggins

Port St Lucie,FL

Summary

Dynamic operations leader with a proven track record at Wawa, excelling in budget management and team leadership. Spearheaded initiatives that boosted sales by 18.5% while enhancing customer service satisfaction. Skilled in employee training and talent identification, driving performance and operational efficiency across multiple locations. Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Manager of Operations

Wawa
Port St Lucie, FL
08.2022 - Current
  • Direct day-to-day operations ensuring exceptional customer satisfaction at all times
  • Maintain effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
  • Analyze data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
  • Provide leadership and direction to staff members to ensure successful completion of projects on time and within budget.
  • Oversee staff training and development programs, equipping employees with necessary skills and knowledge.

District Manager

Burger King (Seven Restaurants Franchisee)
Port St Lucie, FL
10.2019 - 08.2022
  • Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
  • Developed and implemented district-wide sales strategies to increase revenue and market share.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
  • Identified and developed top talent to promote performance-oriented culture.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Supervised eight locations from Port St. Lucie to Sebastian. Sales average $1.4 million per location. Sales increase of 18.5%, Shrink average .09%

District Manager

Checkers Restaurant / JAF Restaurant Group
Port St Lucie, FL
07.2018 - 10.2019
  • Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
  • Supervised 16 locations from South Miami to Sebastian, $1.3 Million annual sales per location, .07% shrink, sales increase of 21%
  • Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Identified opportunities for process improvement across multiple locations within the district.
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
  • Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.

Skills

  • Budget management
  • Employee training
  • Customer service
  • Team leadership
  • Inventory management
  • Talent identification
  • Time management
  • P&L management

Languages

English
Professional
Spanish
Professional

Certification

  • Serv Safe Certificate

References

References available upon request.

Timeline

Manager of Operations

Wawa
08.2022 - Current

District Manager

Burger King (Seven Restaurants Franchisee)
10.2019 - 08.2022

District Manager

Checkers Restaurant / JAF Restaurant Group
07.2018 - 10.2019

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Burrel Wiggins