Contessa Ferreras
Houston,TX
Summary
Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in any role.
Overview
3
3
years of professional experience
Work History
Server
Sushi Masa
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Swim Instructor
Southwest Aquatic Team
06.2023 - 08.2023
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
Swim Instructor
Blue Legend Swim School
04.2023 - 06.2023
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Enhanced student swimming abilities through the development and implementation of personalized lesson plans.
Lifeguard
Bellaire Aquatic Center
06.2022 - 08.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
High School Diploma -
Bellaire High School
Bellaire, TXNursing
Houston Community College
Houston, TX05-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Strong communicator
- CPR and AED training
Timeline
Server
Sushi Masa
08.2023 - Current
Swim Instructor
Southwest Aquatic Team
06.2023 - 08.2023
Swim Instructor
Blue Legend Swim School
04.2023 - 06.2023
Lifeguard
Bellaire Aquatic Center
06.2022 - 08.2022
High School Diploma -
Bellaire High School
Nursing
Houston Community College
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