Contessa Reynolds
Oxford,OH
Summary
Knowledgeable Shift Manager proficient in money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to task prioritization to keep assignments and projects on schedule.
Overview
4
4
years of professional experience
Work History
Shift Lead Manager
Spring Street Treats
Oxford , OH
06.2023 - Current
- Developed strategies to improve operational efficiency and productivity.
- Monitored performance of staff to ensure quality standards were met.
- Ensured proper stock levels were maintained throughout the shift.
- Trained new employees on procedures, policies, and job functions.
- Enforced company policies and procedures in a consistent manner.
- Inspected equipment before use to ensure it was functioning properly.
- Prepared reports detailing shift activity and presented them to management.
- Taught staff upselling techniques to meet revenue targets.
- Prepared reports summarizing inspection findings and recommending corrective actions.
- Assisted cashiers with resolving customer complaints and inquiries.
- Assisted customers with locating items within the store when requested.
Babysitter
Myself Belts
Oxford/Hamilton , OH
09.2020 - Current
- Establishing trust through consistent communication with both parents and kids.
- Assisting with meals, snacks, and bedtime routines for the children.
- Maintaining a positive attitude while being patient and understanding with the children.
- Engaging in age-appropriate activities like reading stories or playing games.
- Enforcing discipline when necessary but always doing so calmly and respectfully.
- Remaining alert at all times while caring for multiple children simultaneously.
Education
Some College (No Degree) -
Miami University
Oxford, OH05-2028
High School Diploma -
Talawanda High School
Oxford, OH05-2024
Skills
- Handling Customer Complaints
- Opening and closing procedures
- Decision-Making
- Flexible Schedule
- Relationship Building
- Team motivation
- Energetic and Enthusiastic
Affiliations
- Being active (soccer, working out, hiking)
- Being social - I love meeting new people and making connections. Finding something in common is important to me.
Accomplishments
- Honor Roll - I have been a member of honor roll at my high school on numerous occasions and I hope to carry this with me as I advance academically.
- Soccer Captain - I was appointed soccer captain of my club team this past year and I provided the team with confidence and reassurance.
Languages
English
Professional
References
References available upon request.
Timeline
Shift Lead Manager
Spring Street Treats
06.2023 - Current
Babysitter
Myself Belts
09.2020 - Current
Some College (No Degree) -
Miami University
High School Diploma -
Talawanda High School
Similar Profiles
Madison FranklMadison Frankl
Assistant Manager at Street Treats Ice CreamAssistant Manager at Street Treats Ice Cream
Raegan LongRaegan Long
Ice Cream Server/Cashier at Main Street TreatsIce Cream Server/Cashier at Main Street Treats
Bridget GlikpoBridget Glikpo
Barista at Main Street Coffee And TreatsBarista at Main Street Coffee And Treats