Contona Jones

Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

• Trained employees in company and regulatory compliance requirements to promote conformance.
• Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
• Assigned tasks and directed team of office clerks.
• Optimized processes and supervised up to twenty employees.
• Established team priorities, maintained schedules and monitored performance.
• Supervised and performed human resource management functions for up to eight subordinates.
• Supervised site investigations, reported issues and escalated those that required further assistance.
• Used customer service expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Entered data into Caseload Explorer, PMS and various operational systems as well as City of New York Payroll systems, implementing tight safeguards to secure financial and personal information.
• Planned, created, tested, and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Court Liaison that established relationships with everyone from clerks through judges for smooth transmission of documents and information.
• Liaison and executor of Department's employee benefits unit which required interactions with every level employee and assisting with facets of entry and separation

• Streamlined check-in process to decrease wait times and increase customer satisfaction.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Assisted guests with check-ins, account inquiries and any additional services needed.
• Answered guest inquiries and provided information regarding hotel services and amenities.
• Provided guest assistance and recommendations for tourist attractions.
• Maintained consistent positive customer feedback.
• Greeted guests upon arrival and offered assistance.
• Collaborated with team members to handle guest requirements from check-in through check-out.

• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed filing system, entered data and completed other clerical tasks.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Completed forms, reports, logs and records to quickly handle all documentation for human resources.
• Maintained daily reports and advised executive leaders in decision-making processes.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Established administrative work procedures to track staff's daily tasks.
• Performed research to collect and record industry data.
• Successfully completed special projects to exceed goals of both Human resources department and overall organization.
• Compiled timekeeping, Payroll and Personnel reports for program leaders.
• Responsible for processing weekly timesheets for 400 employees in addition to all aspects of activities associated with review of daily payroll management system reports, processing corrections and adjustments, requesting supplemental paychecks.
• Accountable for employee records on paid and unpaid leaves of absence ensuring supporting documentation, following up with managers and supervisors to verify employee return to work dates notifying human resources of changes to employee leave status

• Relevant Coursework: Payroll Management Systems, Citytime, Human Resources, Worker's Compensation, Caseload Explorer and any training involved in the Operations of the company and the division I work in.
• Professional Development: Customer Service, Supervisory, Equal Employment Opportunity, Diversity Inclusion and systems trainings
• Extracurricular Activities: Volunteers for different organizations when needed from passing out clothes and food to phone banks and toy give aways