Conway Jordan

• Collaborated with policyholders to collect essential documentation, ensuring accurate claim processing.
• Evaluated claims by inspecting properties and assessing damages.
• Coordinated with contractors for repair estimates and project timelines.
• Resolved disputes between clients and insurance providers, facilitating timely and fair settlements.
• Assessed the need for temporary housing arrangements while permanent residences are being restored after a disaster.
• Analyzed financial records, including receipts, invoices, bank statements, to ensure accuracy of claim payments.
• Reviewed building codes in affected areas after a disaster to ensure compliance with regulations.
• Investigated questionable claims to validate payment authorization, mitigating potential losses for the company.

Achieved sales growth to 23 million within 18 months.

Revitalized a portfolio of slow customers, generating 3 million annually in parts and service revenue.

• Developed strategies to engage previously inactive customers, enhancing overall business performance.

• Crafted strategic marketing plans that enhanced customer engagement and brand loyalty.
• Pinpointed growth opportunities for expansion and diversification to drive business development.
• Directed financial management via budget creation and expense tracking to ensure fiscal responsibility.
• Negotiated vendor contracts to secure optimal pricing, boosting profit margins.
• Established organizational policies and procedures to enhance operational efficiency.
• Managed daily operations, including staff hiring and training initiatives.
• Reviewed financial statements and sales reports to evaluate productivity against goals.
• Executed performance reviews, driving team member productivity.