Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cooper England

Summary

Motivated individual with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. I also have experience working both FOH and BOH. Knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Manager

Single Speed Brewing Co
04.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Recruited, interviewed and hired employees

Server

Single Speed Brewing Co
08.2021 - 04.2022
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Applied comprehensive knowledge of beer to increase daily beverage sales.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Inspected dishes and utensils for cleanliness.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Line Cook

Panera Bread
09.2020 - 05.2021
  • Collaborated with servers to collect information about orders.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Transitioned between breakfast and lunch service.

Coordinator

Curries ASSA Abloy
03.2019 - 07.2020
  • Carried 100 pounds at a time without issue.
  • Led a team of 4 to 5 people.
  • Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
  • Drove workflow improvements by streamlining processes.
  • Coached employees through day-to-day work and complex problems.
  • Oversaw technical, operational, clerical and customer service support activities.

Dishwasher

Northwestern Steakhouse
09.2016 - 05.2019
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large items used often by kitchen staff.
  • Gently moved glassware and other delicate items to prevent breakage.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Kept work area clean, dry and free of debris to prevent incidents and accidents.
  • Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.

Education

High School Diploma -

Mason City High School
Mason City, IA
05.2018

Skills

  • Relationship Building
  • High Energy and Stamina
  • Warm and Friendly
  • Age Verification
  • Cool Under Pressure
  • Cleaning and Sanitizing
  • Team Player
  • Menu Memorization
  • Order Accuracy and Delivery
  • Workflow Coordination
  • Transactions and Cash Handling
  • Upselling and Cross Selling

Certification

  • Beer Server Certified

Timeline

Manager

Single Speed Brewing Co
04.2022 - Current

Server

Single Speed Brewing Co
08.2021 - 04.2022

Line Cook

Panera Bread
09.2020 - 05.2021

Coordinator

Curries ASSA Abloy
03.2019 - 07.2020

Dishwasher

Northwestern Steakhouse
09.2016 - 05.2019

High School Diploma -

Mason City High School

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Cooper England