Cooper Houchin
Tulsa,OK
Summary
I am a confident service advisor that will help customers understand the products and the necessity of the work being presented. I will always be honest with my customers and answer any questions they may have, I am customer service oriented and will work hard to retain customers.
Overview
2
2
years of professional experience
Work History
Service Advisor
Campbell Nissan
Tulsa, OK
09.2023 - Current
- Handled telephone inquiries regarding appointments and work in process.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Provided top quality control and eliminated downtime to maximize revenue.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Service Advisor
Don Thornton Cadillac
Tulsa, Oklahoma
12.2023 - 04.2024
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Greeted customers and addressed their needs in a professional manner.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Resolved customer complaints in an efficient and courteous manner.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
Service Advisor
Tulsa Hyundai
Tulsa, OK
12.2021 - 08.2023
- Answered phone calls and responded to questions and concerns.
- Explained amount for expected services and provided detailed answers to customer questions.
- Used knowledge of services to recommend additional products and offerings to customers.
- Recommended additional, useful services to customers to increase overall sales.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Union High School
Tulsa05.2021
Skills
- Performance Goals
- Repair Quality Inspections
- Customer Consulting
- Reporting and Documentation
- Work Order Interpretation
- Computer Skills
- Product Training
- Excellent Communication
- Client Rapport
- Diagnostics and Repair
- Service Estimates
- Listening Skills
- Customer Retention
- Customer Relationship Management
Timeline
Service Advisor
Don Thornton Cadillac
12.2023 - 04.2024
Service Advisor
Campbell Nissan
09.2023 - Current
Service Advisor
Tulsa Hyundai
12.2021 - 08.2023
High School Diploma -
Union High School
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