Cooper Knoblock
Ocala,FL
Summary
Dynamic Membership Engagement Representative with a proven track record at Central Florida YMCA, excelling in customer relations and enhancing member satisfaction. Skilled in emergency response and CPR, I foster a safe and welcoming environment while effectively coordinating team efforts to achieve organizational goals. Committed to delivering exceptional service and support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Membership Engagement Representative
Central Florida YMCA
11.2025 - Current
- Coordinated member engagement activities to enhance participant satisfaction and retention.
- Facilitated communication between departments to ensure alignment on organizational goals and initiatives.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Staff Lifeguard
Central Florida YMCA
05.2022 - 11.2025
- Monitored pool area for safety compliance and reported hazards to management.
- Enforced facility rules and regulations, ensuring a safe environment for patrons.
- Provided immediate response to emergencies, administering first aid and CPR as needed.
- Assisted in maintaining cleanliness and organization of the pool area and surrounding facilities.
Education
Bachelor of Science - Sports Management
University of Florida
Gainesville, Florida, FL05-2028
Associate of Arts -
College of Central Florida
Ocala, FL12-2025
Skills
- Customer support
- Customer relations
- Data entry proficiency
- Public safety
- Leadership qualities
- Water rescue techniques
- Emergency response training
- AED operation
- First aid
- CPR certified
Certification
- First Aid/CPR Certified
Timeline
Membership Engagement Representative
Central Florida YMCA
11.2025 - Current
Staff Lifeguard
Central Florida YMCA
05.2022 - 11.2025
Bachelor of Science - Sports Management
University of Florida
Associate of Arts -
College of Central Florida