Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Cooper Kornowski

Summary

Proven professional with extensive experience at 1951 West, adept in guest relations and POS software management. Excelled in team collaboration and exceptional customer service, significantly enhancing dining experiences. Trained new host and bussing staff, ensuring adherence to high service standards. Skilled in reservations management and dining room support, consistently maintaining customer satisfaction and operational efficiency. Organized, dependable, and dedicated to guest satisfaction.

Overview

2
2
years of professional experience

Work History

Host

1951 West
06.2023 - Current
  • Resolved guest complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers while also keeping top-notch customer service
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Greeted customers warmly upon arrival and provided friendly, warm and helpful presence throughout dining experience.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

General Laborer

Radue Homes
06.2022 - 09.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Performed general housekeeping and cleaning tasks.
  • Provided maintenance for construction equipment.

Busser

1951 West
02.2022 - 06.2023
  • Organized and cleaned assigned sections by sanitizing and cleaning table and seating surfaces.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

Education

High School Diploma -

Bay Port High School
Suamico, WI
06.2026

Skills

  • Team Collaboration
  • Reservations Management
  • Telephone Reception
  • Togo Order Fulfillment
  • Exceptional Customer Service
  • Seating Arrangements
  • Dining Room Support
  • Guest Relations
  • Detail Oriented
  • POS Software

Additional Information



I am available to work any day of the week and am eager to begin in a new position!

Phone: 920-362-1760

Email: korncoop@gmail.com

Age 16

Timeline

Host

1951 West
06.2023 - Current

General Laborer

Radue Homes
06.2022 - 09.2023

Busser

1951 West
02.2022 - 06.2023

High School Diploma -

Bay Port High School

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Cooper Kornowski