Cooper Nielson
Summary
Dynamic Customer Service Associate with proven expertise at Lowe's, excelling in complex problem-solving and relationship building. Recognized for enhancing customer satisfaction through effective communication and product knowledge. OSHA certified and skilled in operating power equipment, I thrive in fast-paced environments, consistently delivering exceptional service and adapting to evolving needs.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Lowe's
08.2025 - Current
Customer Service Associate
Lowe's
02.2025 - 08.2025
- Operated power equipment around customers adhering to all safety rules and protocols.
- Kept up to date on weekly training.
- Provided timely support to customers via phone, email, and chat channels.
- Resolved product inquiries and complaints with a focus on customer satisfaction.
- Collaborated with team members to streamline processes for improved service delivery.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
Rental Worker
House of Bounce
07.2023 - 02.2025
- Operated machinery and tools safely.
- Assisted with inventory management and organization of warehouse supplies.
- Learned and executed core tasks effectively in a team setting.
- Drove work truck with trailer within 30 mile radius.
- Worked directly with customers and compromised with them.
- Adapted quickly to changing priorities and operational needs.
- Followed strict time schedule.
Education
Bachelor of Science - Mechanical And Aerospace Engineering
Oklahoma State University
Stillwater, OK05-2029
High School Diploma -
Webb City High School
Webb City, MO05-2025
Skills
- Customer service
- OSHA certified
- Multi-line phone systems
- Team collaboration
- Product knowledge
- Complex Problem-solving
- Safety regulations
- Relationship building
- Power equipment certified
Timeline
Customer Service Associate
Lowe's
08.2025 - Current
Customer Service Associate
Lowe's
02.2025 - 08.2025
Rental Worker
House of Bounce
07.2023 - 02.2025
Bachelor of Science - Mechanical And Aerospace Engineering
Oklahoma State University
High School Diploma -
Webb City High School
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