Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Cora Groves

Buckeye,Arizona

Summary

At Booty’s, I excelled in a hostess role, enhancing guest satisfaction by leveraging my customer service expertise and effective multitasking abilities. I trained new staff, ensuring high service standards, and significantly contributed to a welcoming dining experience. My skills in phone etiquette and empathy further elevated the guest experience, showcasing my commitment to excellence in hospitality. I have a great attitude towards customers, and always greeting them with a welcoming smile.

Overview

2
2
years of professional experience

Work History

Hostess

Booty’s
Buckeye, AZ
01.2023 - 09.2024
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Completed daily side work and opening and closing duties without fail.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

Education

High School Diploma - Standard

Youngker High School
Buckeye, AZ
05.2024

Skills

  • Customer Service
  • Effective Multitasking
  • Patience and Empathy
  • Phone Etiquette
  • CPR Certified
  • Early Childhood Development Certification

Accomplishments

I currently have a certification for Early Childhood Development. I worked with infants, pre-k, and toddlers. I achieved this through sophomore, Junior, and senior year of high school. I really enjoy working with kids and understanding their developmental skills.

I have also succeeded in sports medicine, I learned about sports medicine throughout my Freshman and Senior year of High School. I became CPR Certified while attending these classes. I really enjoyed the hands on projects such as, practicing CPR, learning how to use an AED, and how to properly use a static treated transfer board.

Timeline

Hostess

Booty’s
01.2023 - 09.2024

High School Diploma - Standard

Youngker High School
Cora Groves