Coral Oswalt
Morris
Summary
Dynamic professional with a proven track record in customer relations and quality assurance at Provest LLC. Expertise in analytical thinking and documentation management has driven operational efficiency and enhanced customer satisfaction. Committed to continuous improvement and compliance monitoring, delivering impactful results in fast-paced environments. Recognized for resolving employee challenges with innovative solutions and maintaining flexibility in changing priorities.
Overview
19
19
years of professional experience
Work History
Loaner Administrator
Stivers Ford
Homewood
08.2025 - 04.2026
- Managed daily administrative operations and maintained office organization.
- Processed customer inquiries and provided detailed product information.
- Assisted in inventory management and tracked supplies efficiently.
- Implemented filing systems to improve document retrieval processes.
- Facilitated communication between departments to enhance workflow efficiency.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Answered incoming calls and responded to customer inquiries.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Responded promptly to customer complaints in a professional manner.
- Helping customers, making sure they are happy, and taking care of.
- Monitored deposits, credit card deposits.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Identified needs of customers promptly and efficiently.
E-filer
Provest LLC
12.2024 - 07.2025
- Organized and maintained filing systems to ensure efficient document retrieval and compliance.
- Implemented standardized procedures for document storage, enhancing accuracy in record-keeping.
- Improved filing protocols, improving team productivity and consistency in operations.
- Streamlined electronic filing processes, reducing physical paperwork and improving accessibility.
- Collaborated with departments to digitize records, ensuring secure data management and retrieval efficiency.
- Maintained physical and computer-based filing systems.
- Conducted regular audits of files to identify discrepancies and recommend corrective actions.
- Examined, categorized, and sorted incoming documents.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Supported office staff by locating and providing necessary documents in a timely manner, increasing workflow efficiency.
- Maintained strict confidentiality while handling sensitive documents, protecting client privacy and company reputation.
- Coordinated with different departments to establish consistent naming conventions for easy file identification across the company.
- Provided exceptional customer service by quickly fulfilling requests for specific documents from clients or other departments.
- Used image scanners to convert forms, receipts and reports into electronic format.
- Contributed to smooth office operations by staying current on organizational changes that required updates to existing filing systems.
- Conducted quality checks on scanned documents to review for accuracy and completeness.
- Maintained log books and spreadsheets documenting file data and storage receipts.
- Managed sensitive or confidential files with attention to data security and storage policies.
Proof, Close and Bill Specialist
ProVest LLC
12.2024 - 07.2025
- Audit and maintain accuracy of all documents returned to the customers/clerk of court,
- Validate, maintain accuracy and integrity of data; ensure no duplicate entries,
- Organize, copy and prepare files for the Scan & Index team Perform job duties in accordance with documentation standards in system of record,
- Analyzed data trends to inform decision-making and optimize resource allocation.
- Streamlined communication processes between departments, enhancing workflow efficiency and project outcomes.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Meet or exceed Key Performance Standards,
- Meet or exceed Key Quality Standards,
- Generate invoices,
- Developed strategic initiatives to improve operational efficiency and enhance service delivery.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
Service Auditor
ProVest LLC
07.2017 - 12.2024
- Led internal audits to assess compliance with regulatory requirements and company policies.
- Developed comprehensive audit plans, identifying key risks and ensuring thorough documentation.
- Mentored junior auditors, enhancing team performance through training and knowledge sharing.
- Analyzed financial reports for discrepancies, ensuring accuracy and integrity of data presented.
- Assist Internal Audit management in the performance of a risk assessment and the development of the annual audit plan.
- Participates in executing risk based audit strategy and risk based operational and financial audits, including planning and reporting.
- Perform audit procedures, including developing risk assessments, process mapping, developing audit programs, and identifying and defining issues.
- Develops understanding of audit documentation techniques.
- Utilizes analytical skills to execute assigned responsibilities
- Actively contributes and questions during team audit activities.
- Independently executes assigned audit activities.
- Responsible for multiple assignments simultaneously.
- Provide assistance to the Company’s external auditors in varying capacities.
- Participate in consulting and advisory projects for Company management.
- Collaborated with cross-functional teams to implement process improvements based on audit findings.
- Conducted risk assessments to identify potential areas of concern before initiating audits.
- Presented audit results to stakeholders, providing actionable insights and recommendations for improvement.
- Streamlined reporting processes, reducing turnaround time for audit completion and stakeholder review.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Planned and executed follow-up audits at appropriate intervals.
- Followed established auditing processes to meet internal and regulatory requirements.
- Mentored junior auditors, sharing knowledge and best practices to foster their professional growth within the team.
- Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality.
- Collaborated with cross-functional teams to identify areas of risk and implement preventative measures.
- Initiated corrective actions to address audit findings, improving internal control systems.
Bartender/Server
Twin Peaks
11.2013 - 07.2017
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Fostered positive customer relationships, resulting in repeat business and loyalty.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender/Server
Tilted Kilt
03.2011 - 11.2013
- Crafted and served cocktails and beverages with precision and creativity.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Trained and mentored junior bartenders, enhancing team performance and service quality.
- Developed signature drink recipes that increased customer engagement and satisfaction.
- Implemented efficient workflow processes that improved service speed during peak hours.
- Ensured compliance with health and safety regulations, maintaining a clean and safe environment.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Collaborated with management to optimize menu offerings based on customer feedback.
Server
Hooters
02.2011 - 03.2012
- Delivered exceptional customer service and ensured guest satisfaction through attentive communication.
- Managed multiple tables simultaneously, maintaining efficiency during peak dining periods.
- Trained and mentored new staff on menu offerings and service protocols.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order fulfillment.
- Implemented upselling techniques to enhance guest experience and increase revenue opportunities.
- Resolved customer complaints swiftly, enhancing overall dining experience and loyalty.
- Adhered to health and safety regulations, ensuring compliance in food handling practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Restaurant Hostess
Tilted Kilt
12.2009 - 01.2011
- Greeted and seated guests, ensuring a welcoming atmosphere and smooth flow of service.
- Managed reservations and waitlists using restaurant management software, optimizing seating efficiency.
- Coordinated with kitchen and serving staff to ensure timely service delivery and guest satisfaction.
- Trained new hostesses on best practices for customer engagement and operational procedures.
Hostess
Ruby Tuesday Restaurant
05.2007 - 12.2009
- Greeted and seated guests, ensuring optimal dining experiences through attentive customer service.
- Managed reservation systems, coordinating guest flow during peak hours to enhance efficiency.
- Trained and mentored new staff on customer service protocols and restaurant policies.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
Education
General
Pinson Valley High School
Pinson05-2008
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Quality assurance
- Quality assessment
- Self motivation
- Time management
- Problem-solving
- Multitasking
- Attention to detail
- Written communication
- Proficient in Word, Excel
- Team collaboration
- Troubleshooting techniques
- Continuous improvement
- Process optimization
- Customer service
- Problem solving
- Communication skills
- Honest and ethical
- Decision-making
Timeline
Loaner Administrator
Stivers Ford
08.2025 - 04.2026
E-filer
Provest LLC
12.2024 - 07.2025
Proof, Close and Bill Specialist
ProVest LLC
12.2024 - 07.2025
Service Auditor
ProVest LLC
07.2017 - 12.2024
Bartender/Server
Twin Peaks
11.2013 - 07.2017
Bartender/Server
Tilted Kilt
03.2011 - 11.2013
Server
Hooters
02.2011 - 03.2012
Restaurant Hostess
Tilted Kilt
12.2009 - 01.2011
Hostess
Ruby Tuesday Restaurant
05.2007 - 12.2009
General
Pinson Valley High School