Coraleen Wallace
6901 Old York Rd. C305 Philadelphia,PA
Summary
Possess excellent verbal and communication skills, effectively works well in a fast paced environment, develops work plans, identifies required resources, and monitors progress for targeted deadlines and deliverables. Aggressive innovative leader, leader by example, having a can-do attitude, honest, self starter, exercises mature judgment. Other skills include meticulous attention to detail, results-driven, highly organized, dependable, punctual, always professional, and a great customer server. Strong ability to multi-task, problem solves, and hones analytics skills to perform cross-functional duties.
Experienced Field Service Professional with strong focus on troubleshooting and maintenance of complex equipment. Known for effective team collaboration and adaptability to changing needs. Skilled in diagnosing issues, performing repairs, and ensuring customer satisfaction. Reliable, results-driven, and capable of handling high-pressure situations with ease.
Seeking to transition to a driver position.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Field Service Representative 2
Philadelphia Water Department
01.2015 - Current
- Conducted routine inspections of water infrastructure to identify and address repair needs.
- Operated heavy machinery safely to assist in excavation and pipeline repair tasks.
- Collaborated with team members to troubleshoot complex water system issues effectively.
- Maintained accurate records of repairs, work orders, and parts inventory for improved efficiency.
- Trained junior staff on safety protocols and repair techniques to enhance team performance.
- Implemented process improvements that reduced downtime during maintenance operations significantly.
Water Service Worker
Philadelphia Water Dept.
05.2013 - 01.2015
- Trained to successfully install Water Meter Batteries, recognize found completes, and correct improper meter installations.
- Effectively learned to recognize, utilize, and maintain plumbing tools.
- Promoted 7 mo.'s to handle meter exceptions in the field.
- Learned of the different PWD control areas in the city improving navigation skills.
- Communicated well with co-workers and Call Center dispatch team to complete jobs.
- Developed cautious driving habits and maintained a clean driving record.
- Continuously, maintained the Company vehicle at a high standard.
Field Technician
Itron, Inc. /PWD
10.2011 - 01.2013
- Installed & trained others using 40w, 60w, and 100w endpoints.
- Read meter ERT's from outside to check for accuracy.
- Corrected problem meters by verifying and reprogramming ERT's.
- Completed meter audits.
- Completed meter investigations as required.
- Learned of the different PWD control areas in the city, improving my navigation skills.
- Communicated well w/co-workers, supervisors, and call center dispatch team to complete the job.
- Continuously, maintained the company vehicle at a high standard.
Project Coordinator
Graboyes Commercial Window Co.
09.2008 - 01.2009
- Created, organized, and monitored the critical paths per project.
- Constructed and maintain a log for specific project bill of materials.
- Organized and maintain standardized structure files for Dept.
- Collected to compile, and confirm compliance with contract requirements & project specifications of Bill of Materials, submittal and samples to customers.
- Established and maintain log of submittal and approvals for each project.
- Bid out and order miscellaneous materials for each project.
- Coordinated with project managers schedules' and expedite needed materials.
- Observed on the job site construction installation of new required materials to get familiarized.
- Learn to read and understand architectural drawings in order to assist the estimating Dept. with take-offs and project scopes.
- Communicated closely with customers to coordinate project specifics and submittals.
- Researched LEED certification in order to maintain new logs for associated venders.
Project Manager
Home Vantage
11.2000 - 03.2006
- Successfully, monitored and controlled permits and variances to maintain a quick turnaround for production and company growth.
- Managed day to day operational aspects of project planning, organizing, and reviewing design engineer plans, procurement, construction installation, and coordinated all contract activities.
- Developed and executed work breakdown structures, decking designs, revising to meet changing needs and requirements.
- Effectively communicated with 90 + customers daily, including inter-departmental management, and contractors coordinating projects according to strategy plans.
- Exercised weekly project on site visits ensuring customer satisfaction and monitoring status of project in order to expedite completion.
- Ensured all project information was immediately updated in project database and properly closed-out.
- Earned “Project Manager of the Month Award” February 2006.
Education
An Approach to Green Manufacturing -
Philadelphia Community College
07.2011
Masters of Business Administration - Project Management / Operations Mgmt.
American Intercontinental University
Hoffman Estate, IL07.2007
Noncommissioned Officer Academy - Primary Leadership Development Course
United States Army
Fort Drum, N.Y.02.1999
Engineer Course - Carpentry & Masonry Specialist
Naval Construction Training Center
Gulfport, MS03.1996
Bachelor of Science - Elementary Education/ Pre-K
Sinte Gleska University
Mission, S.D.08.1995
Skills
- Problem-solving
- Troubleshooting and repair
- Positive attitude
- Field repairs
- Customer service
- Preventive Maintenance
- Technical troubleshooting
- Teamwork and coordination
Certification
- U.S. Army- Honorable discharge
- Commercial Driver License (A) certified, AAA School, Jan.-Mar. 2025
Timeline
Field Service Representative 2
Philadelphia Water Department
01.2015 - Current
Water Service Worker
Philadelphia Water Dept.
05.2013 - 01.2015
Field Technician
Itron, Inc. /PWD
10.2011 - 01.2013
Project Coordinator
Graboyes Commercial Window Co.
09.2008 - 01.2009
Project Manager
Home Vantage
11.2000 - 03.2006
Masters of Business Administration - Project Management / Operations Mgmt.
American Intercontinental University
Noncommissioned Officer Academy - Primary Leadership Development Course
United States Army
Engineer Course - Carpentry & Masonry Specialist
Naval Construction Training Center
Bachelor of Science - Elementary Education/ Pre-K
Sinte Gleska University
An Approach to Green Manufacturing -
Philadelphia Community College