Coralia Mayo
Fort Lauderdale
Summary
Extensive experience in sales and customer service, emphasizing client retention and communication skills. Demonstrated success in building relationships with community partners to support initiatives and boost sales growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Membership Growth Consultant
ChenMed
Fort Lauderdale
04.2025 - Current
- Facilitated awareness of community benefits for seniors, ensuring access to necessary resources.
- Assisted seniors with Medicare inquiries and support services.
- Cultivated strong relationships with community partners to enhance patient enrollment initiatives.
- Engaged in outreach efforts to connect seniors with available programs and resources.
- Developed and maintained strong relationships with clients to drive sales.
- Collaborated with team members to strategize on sales approaches and targets.
- Conducted market research to identify new business opportunities and trends.
Front Desk Receptionist
MyCare Medical Group
Florida
08.2022 - 04.2025
- Assist patients checking in when they arrived, verifying insurance and collecting copay accordingly.
- Answer phones and transfer calls to the corresponding people, help patients scheduling and rescheduling appointments, make sure every appointment is ready for the next day with the proper paperwork.
- Help patients obtain the authorization for their referrals.
Office Manager
LabDoctor
Fort Lauderdale
01.2021 - 08.2022
- Resolved customer inquiries promptly, maintaining positive client relationships.
- Coordinated scheduling for medical staff and laboratory services to enhance efficiency.
- Managed resource allocation and calendars to ensure timely service delivery.
- Oversaw inventory management of office supplies and laboratory materials.
- Implemented organized filing systems for patient records and documentation.
- Answered phone calls, responded to emails, routed mail, and coordinated courier services.
- Monitored client payments, contacting clients promptly regarding past due accounts.
Benefits Coordinator
Cano Health
Florida
08.2020 - 01.2021
- Assisted patients with enrollment in medical services via insurance and Medicaid/Medicare benefits.
Built strong relationships with prospects to ensure high-quality customer support and retention.
Coordinated connections between prospects and agents for effective Medicare process navigation.
Front Desk Receptionist
Ob/Gyn Practice
Pembroke Pines
01.2020 - 06.2020
- My job duties were verifying patients' medical insurance, scheduling appointments and organizing front desk.
BDC Agent
Vista Motors
08.2019 - 01.2020
- Answered phone calls.
- Scheduled appointments for customers.
- Redirect phone calls.
Front Desk Medical Office
LabDoctor
Fort Lauderdale
02.2019 - 07.2019
- Greeting patients.
- Answered phone calls.
- Schedule appointments.
- Manage email, send faxes, make copies.
Education
Doctor of Pharmacy -
National University of Honduras
Tegucigalpa09-2012
High school diploma or GED -
Skills
Customer relationship management
- Client retention strategies
- Sales experience and strategy
- Marketing expertise
- CRM and EMR systems
- Salesforce proficiency
- Medical terminology knowledge
- Patient interaction skills
- Office management and experience
- Data entry accuracy
- Microsoft Office suite proficiency
- Computer literacy
- Time management skills
- Adaptability and flexibility
- Conflict resolution techniques
- Team collaboration
- Problem-solving abilities
- Attention to detail
- Bilingual English/Spanish communication
- Effective verbal and written communication
- Phone etiquette and professionalism
- Social interaction skills
- Continuous improvement mindset
Certification
- Certified Phlebotomist, 06/01/22, Present
- Phlebotomy, 02/01/21, Present
- Driver's License
Languages
Bilingual (English/Spanish)
Summary
My extensive experience in sales, social relations, and customer service have allowed me to develop and experience in the area.
Work Authorization
Authorized to work in the US for any employer
Languages
Spanish
Full Professional
English
Professional
Timeline
Membership Growth Consultant
ChenMed
04.2025 - Current
Front Desk Receptionist
MyCare Medical Group
08.2022 - 04.2025
Office Manager
LabDoctor
01.2021 - 08.2022
Benefits Coordinator
Cano Health
08.2020 - 01.2021
Front Desk Receptionist
Ob/Gyn Practice
01.2020 - 06.2020
BDC Agent
Vista Motors
08.2019 - 01.2020
Front Desk Medical Office
LabDoctor
02.2019 - 07.2019
Doctor of Pharmacy -
National University of Honduras