Corbin Kaiser
Highland,IN
Summary
Driven professional with a strong background in customer service and HIPAA compliance, demonstrated during roles at Rockford Gastroenterology and other notable companies. Excelled in utilizing product knowledge expertise and empathy to enhance customer satisfaction and streamline operations. Proven track record in improving efficiency and maintaining high levels of confidentiality, showcasing a blend of hard and soft skills. Friendly and reliable employee offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
7
7
years of professional experience
Work History
Cashier
Arenello's
03.2024 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Switchboard Operator
Rockford Gastroenterology
03.2023 - 11.2023
- Collaborated with team members to identify process improvements, resulting in more efficient call handling procedures.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, about 7,000 per month, averaging 1 minute 22 seconds each, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Reviewed charts and flagged incomplete or inaccurate information.
Sales Associate
Ace Hardware
02.2017 - 03.2023
- Utilized expert knowledge of hardware products to educate both customers and fellow associates on product offerings.
- Assisted customers in selecting the appropriate hardware products for their specific needs, resulting in higher customer satisfaction.
- Contributed to inventory management by accurately tracking stock levels and placing orders when needed, minimizing out-of-stock occurrences.
- Collaborated with team members to ensure a seamless sales process and high levels of customer service at all times.
- Offered expert advice on proper tool usage and safety precautions when necessary, empowering customers to use their purchases confidently.
Education
High School Diploma -
Oak Lawn Community High School
Oak Lawn, IL05.2019
Skills
- Customer Service
- HIPAA Compliance
- Work Ethic and Integrity
- Patience and Empathy
- Electronic Medical Records
- Medical Terminology
- EMR / EHR
- Product Knowledge Expertise
Hobbies
I Love learning, cooking, and a good video game
Languages
Spanish
Professional Working
Timeline
Cashier
Arenello's
03.2024 - Current
Switchboard Operator
Rockford Gastroenterology
03.2023 - 11.2023
Sales Associate
Ace Hardware
02.2017 - 03.2023
High School Diploma -
Oak Lawn Community High School
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