CORDARL SPIKES
White Plains,MD
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Support Specialist (Volunteer)
Lincoln Park United Methodist Church
Washington, DC
02.2014 - Current
- Created help desk tickets, troubleshot and resolved desktop issues.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Answered questions and provided information to customers about new software or hardware.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Provided technical support to clients.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Skilled Laborer (IT)
Glazer • GPR Construction
McLean, VA
10.2007 - 01.2014
- Configured hardware, devices and software to set up work stations for employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and hard-wired connections
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Managed high levels of call flow and responded to all technical support needs.
- Monitored systems in operation and input commands to troubleshoot areas.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Assisted team of 25 to test, implement and manage customer relations management (CRM).
Education
A.A.S Degree - Information Technology
Career Technical Institute
Online2021
Associate of Applied Science - Computer Science
University of District of Columbia
Online2015
Skills
- Communication
- Google Suite
- Zoom
- Troubleshooting Network Issues
- Customer Needs Assessment
- Technical Troubleshooting
- De-Escalation
- User Training
- Problem Solving
- Remote Technical Support
- Soft Phone
- Chat Messaging
Certification
Google IT Support Professional
Timeline
IT Support Specialist (Volunteer)
Lincoln Park United Methodist Church
02.2014 - Current
Skilled Laborer (IT)
Glazer • GPR Construction
10.2007 - 01.2014
A.A.S Degree - Information Technology
Career Technical Institute
Associate of Applied Science - Computer Science
University of District of Columbia