Cordelia Blaine
Memphis ,TN
Summary
Dynamic and results-driven professional with extensive experience in customer service at Home Depot. Proven ability to resolve conflicts with empathy and enhance customer satisfaction through strong relationship-building skills. Recognized for exceeding performance metrics and adept at cash handling, ensuring accuracy in all transactions while maintaining a reliable and punctual work ethic.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sales Associate
Lowes Distribution Center
04.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
Family Dollar
09.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Home Depot
08.2013 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Health Care Aide
Support Solutions Of Mid-South
08.2006 - 08.2012
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
- Maintained clean, safe, and well-organized patient environment.
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Stocking and receiving
- Client service
- Store opening and closing
- Sales expertise
- Product sales
- Retail store operations
- Guest relations
- Building rapport
Certification
Forklift
Reach truck
Stand up forklift
Timeline
Sales Associate
Lowes Distribution Center
04.2024 - Current
Customer Service Representative
Family Dollar
09.2023 - 04.2024
Customer Service Representative
Home Depot
08.2013 - 09.2023
Health Care Aide
Support Solutions Of Mid-South
08.2006 - 08.2012
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