Cordell Chambers
MSA
Philadelphia,PA
Summary
Skilled Advanced Medical Support Assistant with a proven track record at the Department of Veterans Affairs, excelling in HIPAA compliance and patient communication. Demonstrated ability to enhance interdepartmental relations and streamline patient inquiries with empathy. Expert in conflict resolution, ensuring a welcoming environment for all. Attentive Advanced Medical Support Assistant with a 15-year background working in the medical field. Excellent patient scheduling and medical billing abilities. In-depth understanding of privacy regulations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
08.2010 - Current
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
Family Court Clerk
Department of Family Services
02.2022 - 04.2024
- Maintained organized filing systems for easy retrieval of case files and supporting documentation.
- Provided assistance to attorneys and court personnel in courtroom
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Increased court efficiency by processing legal documents and maintaining accurate case records.
- Supported courtroom operations during trials, ensuring all parties had necessary materials and equipment for smooth proceedings.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Prepared court documents for filing in alignment with established protocols to support compliance.
Education
High School Diploma -
Philadelphia Community College
Philadelphia, PA06.1980
Skills
- Conflict resolution techniques
- Patient Communication
- HIPAA Compliance Understanding
- Medical billing experience
- Appointment Scheduling Expertise
- Professionalism and Ethics
- Continuous learning mindset
- Medical terminology understanding
- Patient Scheduling
- Patient Care Coordination
- Patient scheduling abilities
Timeline
Family Court Clerk
Department of Family Services
02.2022 - 04.2024
Advanced Medical Support Assistant
Department of Veterans Affairs
08.2010 - Current
High School Diploma -
Philadelphia Community College
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