Cordell Grantham-Trussell

• Engage customers in conversation to understand their needs and desires

• Ability to present merchandise and share detailed information regarding features and benefits of products

• Provide information regarding extended service plans and financing options

• Meet individual and team sales goals

• The main job here was to stock, organize merchandise, back stock, and take orders
• I learned how to complete task within a certain time frame, pay attention to detail, and be time efficient.

• While working as a teller, and eventually becoming the only teller at one point in time I learned how to multi-task! I was able to take care of my employee training and assignments while helping multiple members at one time.

• Reach sales targets on services
• Demonstrate product and service knowledge to customers
• Assist customers and guide them through the sales process
• Continual learning through the onboarding, certification, and continuing education process
• Assisting with the execution of all tasks to ensure the store is ready to conduct business and service customers
• Keep an eye on inventory levels and replenish displays as needed
• Clienteling/build relationships with customers to fulfill future service needs
• Additional duties as assigned

• Here at Unified Communities I learned how to resolve conflict on the spot, how to remain courteous and respectful to guest, and how to maintain acceptable customer service skills
• I handled a wide range of cash handling services, money orders, checks, and cross selling.

• Greeted clients, showed apartments, and prepared leases.
• Verified tenant incomes and other information before accepting lease applications.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
• Generated leads for sales and rental properties through cold calls and referrals.
• Collected monthly rent payments and other fees, always properly recording, and processing money.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.