Coretta Williams
Jacksonville,FL
Summary
Dedicated customer service representative with a proven track record in complaint resolution and customer satisfaction. Expertise in account management and data confidentiality ensures effective service delivery.
Overview
36
36
years of professional experience
Work History
Customer Service Representative
US Bankcorp
REMOTE, FL
07.2022 - 07.2026
- Resolved complaints through effective communication and practical problem-solving, enhancing customer satisfaction.
- Provided exceptional customer service to ensure customer satisfaction.
- Managed customer account inquiries and transaction issues, ensuring accurate resolutions and timely follow-up.
- Partnered with team members to improve service delivery standards and customer support.
- Educated customers on banking products and services, empowering informed decisions for better customer experiences.
- Managed customer data updates while ensuring confidentiality and security compliance.
Police Dispatcher
MIAMI GARDENS POLICE DEPARTMENT
Miami Gardens, Florida
01.2007 - 01.2014
- Managed emergency calls and dispatched units to incidents, ensuring prompt response to public safety needs.
- Coordinated real-time communication between officers and emergency services to enhance operational effectiveness during critical situations.
- Monitored radio transmissions and maintained accurate logs of all communications.
- Utilized computer-aided dispatch systems to track unit status and location.
- Collaborated with local agencies to streamline response efforts during emergencies.
- Operated law enforcement communication equipment and NCIC database to facilitate information to department.
- Ensured adherence to department policies while handling sensitive information securely.
- Assisted in training new dispatchers on protocols and software usage.
- Trained new employees on operations of police radio console and CAD system, facilitating smoother onboarding and improved dispatch capabilities.
Police Dispatcher
TEMPLE TERRACE POLICE DEPARTMENT
Temple Terrace, Florida
01.2004 - 01.2014
- Managed emergency calls and dispatched units to incidents, ensuring timely response to critical situations.
- Coordinated communication between officers and emergency services, facilitating effective responses during emergencies.
- Utilized computer-aided dispatch systems to track unit status and location.
- Trained new dispatchers on protocols and software usage, enhancing team readiness and operational efficiency.
- Ensured adherence to department policies while handling sensitive information securely.
- Collaborated with local agencies to streamline response efforts during emergencies.
- Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
- Received and processed 9-1-1 emergency calls to dispatch emergency services.
92A Automated Logistical Specialist
US ARMY
UNITED STATES , UNITED STATES
12.1990 - 12.1995
- Managed supply chain operations for military logistics and inventory control.
- Monitored stock levels and ordered mission supplies to maintain operational readiness.
- Coordinated transportation and distribution of supplies and equipment to ensure timely delivery.
- Ensured compliance with military regulations for inventory management to maintain operational integrity.
- Performed daily inventory of equipment and supplies, ensuring accuracy.
Education
High School Diploma -
LETO HIGH SCHOOL
Tampa, FL06-1990
Skills
- Customer support
- Complaint resolution
- Product education
- Account management
- Data confidentiality
- Emergency communication
- Emergency response coordination
Timeline
Customer Service Representative
US Bankcorp
07.2022 - 07.2026
Police Dispatcher
MIAMI GARDENS POLICE DEPARTMENT
01.2007 - 01.2014
Police Dispatcher
TEMPLE TERRACE POLICE DEPARTMENT
01.2004 - 01.2014
92A Automated Logistical Specialist
US ARMY
12.1990 - 12.1995
High School Diploma -
LETO HIGH SCHOOL