Corey Ballenger
Canal Winchester,OH
Summary
Helpful professional commended as valuable team player with expertise in Lab Instrumentation and Customer Service. Ready to bring 20 years of relevant work experience to a new position in the Field Service industry in Columbus or surrounding areas.
Overview
18
18
years of professional experience
Work History
Field Service Representative (FSR)
Anton Paar USA
06.2022 - Current
- Travels to customer locations in Midwest providing on-site service and technical expertise in the calibration, maintenance and repair of highly complex measuring and laboratory instruments
- Certified service rep in RIPOL (refractive index & polarimeter), PC (particle analysis & surface charge), LDC (lab density & concentration), PI (process instrumentation), LPS (lab productivity systems) and FTIR (Fourier transformation infrared spectrometer)
- Investigates, analyzes and diagnoses whether instrumentation is properly functioning; advises customer accordingly
- Uses common and specialized tools and procedures with respect to calibrations, troubleshooting, maintenance and repair of scientific instruments
- Maintains proper and correct records of parts and supplies used and related business expenses
- After testing and analysis, determines whether instrumentation is operating properly and calibrations are correct with the understanding that inaccuracies may jeopardize the integrity, safety and/or quality of customers products
- Schedules all customer on-site visits.
Premises Technician
AT&T
10.2012 - 06.2022
- Work with dispatch and customers to install, service, upgrade, maintain and satisfy residential and business customer needs
- Fiber training, tech savvy, effective communicator, personable with excellent customer service skills and consistently demonstrates strong problem solving skills
- Help customers apply the latest technology to their everyday lives by working with the latest devices and tools by installing TV service, satellite or fiber optics to give customers access to a robust network
- Also connect with customers to provide first-hand demos of service features and functions so they can apply the latest technologies to their lives in a supportive team environment
Operations Consultant
Columbus Resource Group
01.2009 - 12.2012
- Cultivate relationships with organizations interested in outsourcing HR services
- Conduct new hire, operations facility, diversity and change management training.
Senior Outbound & Valuelink Supervisor
Cardinal Health HSCS
04.2007 - 10.2008
- Supervised, coordinated, directed and problem solved all outbound departments for both the shipping and Valuelink departments
- Held accountable for meeting goals, objectives and deadlines for the departments
- Working with HR to conduct the interviewing and hiring process
- Exercises significant responsibilities in dealing with officials of other organizations and in advising management officials of higher rank
- Develops performance standards and appraises performance of subordinate employees
- Gives advice and counsel on both business and administrative matters
- Recommends promotion, reassignment, or recognition of outstanding performance
- Hears and resolves complaints from employees, referring group grievances and more serious complaints
- Effects disciplinary measures such as warnings and reprimands, recommending other action in more serious cases
- Identifies developmental and training needs of employees and supervisors, providing or arranging for needed development and training
- Primary's involve reducing overtime, defects per minute, key performance indicators, improving overall efficiency, minutes per line and ensuring on-time deliveries for fleet trucks
- Supports and sustains the culture and outcomes of the Lean Six Sigma and Kaizen events and Gold Standard initiative
- Led Lean Six Sigma Kaizen events to eliminate waste and maximize efficiency throughout outbound and inbound departments
- Builds customer relationships, interprets customer needs and assesses their business requirements.
Operations Supervisor
Exel Logistics
02.2006 - 04.2007
- Manage a team of 60+ temporary, seasonal and hourly employees
- Shipment Coordination Liaison to UPS and USPS
- Organized and lead the focus on improved productivity levels in a manner that first stresses effectiveness by improving processes and secondly stresses the efficiency of associate work
- Ensured company policies are communicated, applied and enforced (i.e
- Accounting, operational, safety, regulatory and administrative)
- Collaborated with the regional sites to share in safety, labor sharing and best practice initiatives.
Education
Bachelor of Business Administration in Business - Computer And Information Sciences
DeVry University
Columbus, OHSkills
- Schematic Interpretation
- Schedule Management
- Product Recommendations
- Service Documentation
- Preventive Maintenance
- Performance Monitoring
- Customer Relations
- Diagnostics and Troubleshooting
Timeline
Field Service Representative (FSR)
Anton Paar USA
06.2022 - Current
Premises Technician
AT&T
10.2012 - 06.2022
Operations Consultant
Columbus Resource Group
01.2009 - 12.2012
Senior Outbound & Valuelink Supervisor
Cardinal Health HSCS
04.2007 - 10.2008
Operations Supervisor
Exel Logistics
02.2006 - 04.2007
Bachelor of Business Administration in Business - Computer And Information Sciences
DeVry University
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