Summary
Overview
Work History
Education
Skills
Timeline
Generic

Corey Case

Winterville,OH

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Lead Case Manager

Raremed Solutions
01.2023 - Current
  • Improved case documentation accuracy by implementing efficient record-keeping systems and procedures.
  • Assisted clients with navigating complex systems such as housing services or healthcare providers, reducing potential barriers to success.
  • Ensured compliance with relevant regulations and ethical standards, maintaining a strong reputation for the organization in the field.
  • Developed and implemented training programs for new case managers, improving overall team performance.

Intake Coordinator

Lincare
01.2022 - 01.2023
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
  • Reduced errors in patient data entry with thorough verification processes and attention to detail.
  • Completed intake assessment forms and filed clients' charts.

Customer Service Representative

Cigna
01.2019 - 01.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Dietary Manager

Sienna Skilled Nursing And Rehabilitation
01.2016 - 01.2019
  • Purchased food supplies for department according to budget limitations.
  • Improved patient satisfaction by developing and implementing well-balanced, nutritious meal plans tailored to individual dietary needs.
  • Consulted with dietitians to plan menus appropriate for patient needs.
  • Interviewed, hired and trained dietary personnel to provide optimal service.

Education

High School Diploma -

Harrison Central
Cadiz
05-2009

Skills

  • Case documentation
  • Client advocacy
  • Ethical practice
  • Progress monitoring
  • Positive attitude
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Critical thinking
  • HIPAA compliance
  • Verbal and written communication

Timeline

Lead Case Manager

Raremed Solutions
01.2023 - Current

Intake Coordinator

Lincare
01.2022 - 01.2023

Customer Service Representative

Cigna
01.2019 - 01.2021

Dietary Manager

Sienna Skilled Nursing And Rehabilitation
01.2016 - 01.2019

High School Diploma -

Harrison Central

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