Summary
Overview
Work History
Education
Skills
Timeline
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Corey Johnson

Birmingham,USA

Summary

Customer-focused Sales & Service Specialist with 20+ years of experience in client support, account management, and technical sales. Skilled in guiding customers through complex decisions, building long-term relationships, and coordinating service workflows. Recognized for integrity, communication, and delivering solutions that exceed expectations.

Overview

14
14
years of professional experience

Work History

Senior Sales Representative

Blue Link Wireless
02.2025 - Current
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.

Project Manager

AMICO
07.2024 - 02.2025
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals..
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.

Project Manager

Consolidated Communications
09.2022 - 07.2024
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Provided detailed project status updates to stakeholders and executive management.
  • Managed projects from procurement to commission.

Project Manager

Spectrum
04.2016 - 09.2022
  • Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
  • Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.

Personal Banker

Reliance Bank
07.2013 - 04.2016
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.

Legal Assistant

Butler Snow LLC
09.2011 - 07.2013
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.

Education

Bachelor of Science - Business Management

University of Arkansas At Pine Bluff
Pine Bluff, AR
05.2009

Skills

  • Client service
  • Outbound sales calling
  • Customer support
  • Negotiation expertise
  • CRM proficiency
  • Sales development
  • Cold calling
  • Account management
  • Relationship selling
  • Client account management
  • Customer needs assessment
  • Contract negotiations

Timeline

Senior Sales Representative

Blue Link Wireless
02.2025 - Current

Project Manager

AMICO
07.2024 - 02.2025

Project Manager

Consolidated Communications
09.2022 - 07.2024

Project Manager

Spectrum
04.2016 - 09.2022

Personal Banker

Reliance Bank
07.2013 - 04.2016

Legal Assistant

Butler Snow LLC
09.2011 - 07.2013

Bachelor of Science - Business Management

University of Arkansas At Pine Bluff

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