Alexis White

• Lead and coordinate daily administrative and operational activities, supporting clinical services, patient scheduling, provider workflows, and overall practice efficiency.
• Serve as a key liaison between patients, families, clinicians, management, and administrative teams to resolve scheduling, account, service, and communication concerns.
• Support revenue cycle processes by coordinating insurance-related information, patient account details, authorizations, visit limitations, and other requirements affecting billing and reimbursement.
• Monitor patient schedules and service utilization to help identify issues that may impact authorization status, insurance coverage, billing, or continuity of care.
• Assist with resolving billing and account concerns by researching patient questions, reviewing available documentation, and coordinating with appropriate internal teams.
• Maintain accurate and timely patient records, and administrative documentation, to support clean workflows and reduce preventable billing or processing errors.
• Track operational issues and identify opportunities to improve workflows, communication, documentation accuracy, and administrative efficiency.
• Coordinate closely with clinical and administrative staff to ensure information needed for patient services and billing processes is communicated accurately and promptly.
• Help manage high-volume scheduling needs, provider availability, cancellations, and appointment changes, while balancing patient needs and organizational priorities.
• Provide guidance and support to team members on administrative procedures, workflow expectations, and effective communication practices.
• Escalate complex patient, insurance, billing, or operational concerns to the appropriate leadership while maintaining a high level of professionalism and customer service.
• Contribute to process improvement initiatives designed to strengthen operational efficiency, improve account follow-up, and support organizational revenue goals.

Managed high-volume customer accounts, contracts, documentation, and financial-related processes with strong attention to detail and accuracy.

Maintained current and accurate records through consistent data entry, verification, and account management practices.

Resolved customer concerns by researching issues, communicating solutions, and coordinating with internal stakeholders.

Processed required documentation and contracts while ensuring compliance with company policies and applicable requirements.

Managed customer relationships before, during, and after move-in, demonstrating strong account management and service recovery skills.

· Achieved performance and occupancy goals through strategic outreach, relationship management, and consistent follow-up.

Utilized telephone, email, and in-person communication to manage inquiries, follow up on outstanding needs, and support business objectives.

• · Identified operational issues and addressed requirements promptly to support compliance, customer satisfaction, and business performance.

• Managed daily operations for a busy pediatric dental practice, balancing patient needs, provider schedules, staffing, workflow, and business objectives.
• Oversaw operational processes with a strong focus on efficiency, financial performance, customer satisfaction, and team productivity.
• Analyzed business trends and workflow challenges to identify opportunities for process improvement and stronger operational outcomes.
• Supported financial oversight and daily business operations by monitoring organizational needs, and allocating resources effectively.
• Coordinated doctor and dental assistant schedules based on patient demand, business volume, staffing needs, and operational priorities.
• Developed and implemented workflow improvements to increase efficiency and reduce administrative challenges.
• Trained and supported employees to ensure consistent processes, strong customer service, and effective handling of patient concerns.
• Resolved escalated customer and operational issues through research, communication, conflict resolution, and follow-through.
• Planned and delegated daily activities to ensure smooth operations in a fast-paced healthcare environment.
• Maintained a strong focus on business performance while supporting a positive patient experience and productive team environment.