Danielle Amerena
Revere
Summary
Detail-oriented clinic coordinator skilled in managing complex appointment systems and leading training initiatives. Committed to maintaining high standards of patient care and operational excellence through effective communication and staff development.
Overview
14
14
years of professional experience
Work History
Lead Clinic Coordinator
Dana-Farber Cancer Institute
Boston
01.2024 - Current
Clinic Coordinator II
Dana-Farber Cancer Institute
Boston
09.2021 - 01.2024
- Scheduled complex appointments for oncology patients, ensuring compliance with scheduling guidelines to enhance patient access to care
- Gathered detailed scheduling information through face-to-face interactions, phone calls, and electronic communication while managing check-in and check-out processes, including patient identification and paperwork coordination
- Identified emergencies and responded effectively, following standard operating procedures to ensure patient safety and continuity of care
Barista Trainer
Starbucks
Peabody
09.2013 - 09.2021
- Facilitated new partner training and informed partners about new drinks, food items, and standards through group and one-on-one sessions.
- Identified and addressed customer needs while fostering connections and ensuring a welcoming atmosphere known as the 'Third Place'.
- Adhered to Starbucks operational policies and procedures, ensuring compliance with cash handling and safety protocols.
- Provide quality beverages, whole bean coffee, and food products consistently by adhering to all recipe and presentation standards.
Editorial Intern
Quarto Publishing Group USA
Beverly
06.2014 - 08.2014
- Assisted Managing Editor in creating book maps from manuscripts into printed books.
- Helped with ghostwriting for cover pages, summaries, and bibliographies.
- Assisted in proofreading, editing lasers, and book design.
Department Manager
Jos. A. Bank Clothiers
03.2012 - 08.2013
- Maximized personal and store sales volume by consistently exceeding sales goals, contributing to overall store performance.
- Supported Store Manager in training and implementing benchmark team selling behaviors, enhancing sales effectiveness.
- Built strong customer relationships and promptly followed up on requests, improving customer satisfaction.
- Maintained visual integrity and inventory of the store.
Education
English Language and Literature - General
Arizona State University
01-2018
Skills
- Appointment management
- Team leadership
- Staff training and development
- Microsoft Office proficiency
- Critical thinking skills
- Attention to detail
- Verbal and written communication
Websites
Timeline
Lead Clinic Coordinator
Dana-Farber Cancer Institute
01.2024 - Current
Clinic Coordinator II
Dana-Farber Cancer Institute
09.2021 - 01.2024
Editorial Intern
Quarto Publishing Group USA
06.2014 - 08.2014
Barista Trainer
Starbucks
09.2013 - 09.2021
Department Manager
Jos. A. Bank Clothiers
03.2012 - 08.2013
English Language and Literature - General
Arizona State University