Latisha Strong
Chicago,IL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
Work History
Account Specialist
Discover
Chicago, IL
2023.03 - Current
- Developed and maintained customer accounts by accurately recording customer information.
- Processed payments for customers, including credit card transactions, checks, wire transfers, and ACH payments.
- Researched and resolved customer inquiries regarding billing issues or payment disputes.
Amazon
Warehouse Associates LP
Chicago, IL
2022.05 - 2024.02
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Packing orders and sending them out
- Sorting Packages
United States Postal Service
Mail Carrier, United States Postal Service
Chicago, IL
2014.02 - 2020.07
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered mail.
- Sorted Packages/Mail.
- Delivered packages.
- Loaded trucks.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Cosmetology License - Cosmetology
John Amico's School of Hair Design
Oak Forest, IL2023-03
High School Diploma -
Uplift Community High School
Chicago, IL2012-06
Skills
- Customer Engagement
- Adaptability and Flexibility
- Account investigations
- Payment processing
- Route Management
- Order Picking
- Inventory counting
- Loading and unloading
- Warehouse Operations
Timeline
Account Specialist
Discover
2023.03 - Current
Amazon
Warehouse Associates LP
2022.05 - 2024.02
United States Postal Service
Mail Carrier, United States Postal Service
2014.02 - 2020.07
Cosmetology License - Cosmetology
John Amico's School of Hair Design
High School Diploma -
Uplift Community High School