Summary
Overview
Work History
Education
Skills
Timeline
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Latisha Strong

Chicago,IL

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

11
11
years of professional experience

Work History

Account Specialist

Discover
Chicago, IL
03.2023 - Current
  • Developed and maintained customer accounts by accurately recording customer information.
  • Processed payments for customers, including credit card transactions, checks, wire transfers, and ACH payments.
  • Researched and resolved customer inquiries regarding billing issues or payment disputes.

Amazon

Warehouse Associates LP
Chicago, IL
05.2022 - 02.2024
  • Worked with cross-functional teams to achieve goals.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Packing orders and sending them out
  • Sorting Packages

United States Postal Service

Mail Carrier, United States Postal Service
Chicago, IL
02.2014 - 07.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delivered mail.
  • Sorted Packages/Mail.
  • Delivered packages.
  • Loaded trucks.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

Cosmetology License - Cosmetology

John Amico's School of Hair Design
Oak Forest, IL
03-2023

High School Diploma -

Uplift Community High School
Chicago, IL
06-2012

Skills

  • Customer Engagement
  • Adaptability and Flexibility
  • Account investigations
  • Payment processing
  • Route Management
  • Order Picking
  • Inventory counting
  • Loading and unloading
  • Warehouse Operations

Timeline

Account Specialist

Discover
03.2023 - Current

Amazon

Warehouse Associates LP
05.2022 - 02.2024

United States Postal Service

Mail Carrier, United States Postal Service
02.2014 - 07.2020

Cosmetology License - Cosmetology

John Amico's School of Hair Design

High School Diploma -

Uplift Community High School

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Latisha Strong