Dedicated insurance agent with expertise in client relationship building, negotiation, and account management. Proven track record of enhancing customer satisfaction and retention through tailored solutions and efficient policy management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Agent
Oklahoma Farm Bureau Mutual Insurance
Tecumseh, OK
09.2021 - Current
Developed and maintained strong client relationships to ensure satisfaction and retention.
Analyzed clients' insurance needs and provided tailored policy recommendations.
Educated clients on coverage options, enhancing understanding of products and services.
Processed policy renewals and modifications efficiently to maintain compliance with regulations.
Collaborated with underwriters to assess risk factors for new policies effectively.
Conducted regular training sessions on industry updates, ensuring team knowledge remained current.
Built strong relationships with clients through consistent communication and excellent customer service.
Responded to customer calls swiftly to resolve issues and answer questions.
Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Maintained high standards of customer service by building relationships with clients.
Car Sales
Seminole Ford
Seminole, OK
12.2020 - 07.2021
Increased new car sales by effectively communicating features and benefits of various models to potential buyers.
Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
Organized dealership events and promotions to attract potential customers and boost new car sales.
Increased new car sales by implementing innovative marketing strategies and fostering strong relationships with customers.
Coach/Assistant to the Athletic Director
Tecumseh Public Schools
Tecumseh, OK
06.2017 - 11.2020
Developed personalized training plans to enhance athlete performance and skill development.
Collaborated with fellow coaches to design and implement effective practice sessions.
Fostered a positive team environment, encouraging teamwork and sportsmanship among athletes.
Education
Associate of Science - Health Education
Seminole State College
Seminole, OK
High School Diploma -
Tecumseh High School
Tecumseh, OK
05.2015
Skills
Customer service
Licensed insurance agent
Professionalism and ethics
Quotes and sales
Negotiation
CRM software
Account management
Operations management
Relationship building
Affiliations
Board Member for the Benevolent and Protective Order of Elks Shawnee lodge #657
Member of the Tecumseh Chamber of Commerce since 2020