Corey Vincent
Allen
Summary
Proven Technical Support Representative and Sales Associate with a track record of enhancing customer satisfaction through exceptional service and technical problem-solving. Skilled in customer service and troubleshooting, demonstrated at Staples and HomeGoods. Excelled in relationship building and multitasking, significantly improving client retention and operational efficiency.
Overview
2
2
years of professional experience
Work History
Sales Associate
HomeGoods
03.2024 - 10.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Technical Support Representative
Staples, The Office Supply Superstore
08.2022 - 05.2023
- Provided assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
High School Diploma -
IUniversity Prep
Grapevine05-2021
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
Timeline
Sales Associate
HomeGoods
03.2024 - 10.2024
Technical Support Representative
Staples, The Office Supply Superstore
08.2022 - 05.2023
High School Diploma -
IUniversity Prep
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