Coreyontez Martin
—
Nashville,TN
Summary
Dedicated administrative and customer service professional proficient in all Microsoft products. Skilled at setting goals, developing plans and monitoring progress. Well-organized and personable with expertise in a variety of different aras of business. I am seeking to provide my skills to a driven team.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Enrollment Specialist
Tennessee State University
Nashville, TN
08.2019 - Current
- Reviewed statistic enrollment data and prepared reports.
- Communicated effectively via telephone, email and in person with prospective customers.
- Updated, entered and reviewed customer data.
- Helped students complete applications and navigate admissions processes.
- Met or exceeded enrollment and retention goals consistently.
- Created and followed call scripts and flows to maximize effectiveness.
- Trained and mentored junior enrollment professionals.
- Maintained physical and electronic student files.
- Reached out to applicants via calls, texts, emails and social media.
Customer Satisfaction Manager
Best Western Hotel
Nashville , TN
12.2020 - 02.2022
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Liaised between customers and organization with particular focus on working with sales department.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Managed customer relations on ongoing basis to maximize customer retention.
- Made customers aware of current and new programs and services.
Customer Service Manager
Walmart
Louisville, KY
02.2019 - 08.2020
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Monitored customer service operations to assess agent performance and provide feedback.
- Created and reviewed invoices to confirm accuracy.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Customer Service Representative
Parralon
Louisville, Kentucky
01.2017 - 08.2018
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
Bachelor Of Science - Social Services
Tennessee State University
Nashville, TN 08.2019 - Current
High School Diploma - Communications
Fern Creek High School
Louisville, KY 07.2015 - 05.2019
Skills
Data entry skills
Running reports
Team leadership skills
Timeline
Customer Satisfaction Manager
Best Western Hotel
12.2020 - 02.2022
Enrollment Specialist
Tennessee State University
08.2019 - Current
Bachelor Of Science - Social Services
Tennessee State University
08.2019 - Current
Customer Service Manager
Walmart
02.2019 - 08.2020
Customer Service Representative
Parralon
01.2017 - 08.2018
High School Diploma - Communications
Fern Creek High School
07.2015 - 05.2019