Cori McDowell
Macungie,PA
Summary
I am a hard worker, who takes pride in my work. I am reliable, detail oriented, thorough and a team player.I am very friendly and easy to get along with. I have a passion for learning, and advancing in any position I hold. I am determined and hard driven. I’m not afraid to ask questions in order to do things properly.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in title specialist role.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Copart
01.2024 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Filling out titles in accordance with the laws of Pennsylvania
- Organized and maintained accurate title documentation.
- Member abandonments
- Receiving calls from members, adjusters, transporters, vehicle owners, sellers, and other Copart employees and assisting them with problems, questions, concerns, complaints, and direction
- Making calls to shops and residents for details of picking up vehicles properly and ensuring safety
- Calling and emailing adjusters with updates and charges
- Managed title allocation for transporter pickups.
Caregiver Personal Care Aides
A-1 Senior Care
04.2019 - 05.2023
- Kept detailed records of patient care, [Type] progress, medication administration and changes in health or other conditions.
- Monitored conditions and ensured safety of a patient with brain aneurysm.
- Cooked/food shopping
- Cleaned
- Conducted cognitive development exercises regularly.
- Facilitated positive interactions and emotional support for clients.
- Everyday activities
Farm Worker
Quiver Farms Projects
07.2019 - 01.2022
- Served customers in a friendly, efficient manner following outlined steps of service.
- Setup/Tear down traveling petting zoo
- Apple Cider press demonstrations
- Chick/Duck Hatching
- Animal feeding and care
- Delivered lessons tailored to children's developmental stages.
- Drive long distances
- Bee keeping
- Maintained cleanliness of animal enclosures.
Bar Manager Tender Server
The Bally Hotel
02.2011 - 11.2016
- Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
- Collected food, wine and appetizer orders from patrons and promoted up sell items.
- Planned and updated menus to capitalize on changing trends in customer preferences.
- Collected and polished glassware, keeping adequate stock for expected customer loads.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- All ordering for bar
- Supported servers by preparing specialty drinks for patrons in all areas of establishment.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Checked identification of customers to verify age requirements needed for purchase of alcohol.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
- Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
Department Manager
Walmart
03.2006 - 08.2011
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
- Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
- Handled [Type] shift overstock, restocking and inventory control.
- Delegated work to staff, setting priorities and goals.
- Worked closely with sales associates to complete tasks.
- Performed opening and closing duties as part of management team, including cash management.
- Ran register
Education
Associate of Arts - Ornamental Horticulture
Western Center For Technology
Pottstown, PA2000
High School Diploma -
Upper Perkiomen High School
Pennsburg, PA2000
Skills
- Attention to detail
- Customer relations
- Love of Learning
- Safety practices
- Verbal communication
- Self-directed
- Customer service
- Data entry
- Paperwork processing
- Filing
- Information security
Comments
I have been a CSR at Copart for a year now, I understand the process and procedures set forth by the company. I have filled out many different titles for different states and have an understanding of the importance to be compliant by laws
Additional Information
I have a strong urge to learn as many different aspects of this company as I can and be a valued long time employee
Timeline
Customer Service Representative
Copart
01.2024 - Current
Farm Worker
Quiver Farms Projects
07.2019 - 01.2022
Caregiver Personal Care Aides
A-1 Senior Care
04.2019 - 05.2023
Bar Manager Tender Server
The Bally Hotel
02.2011 - 11.2016
Department Manager
Walmart
03.2006 - 08.2011
Associate of Arts - Ornamental Horticulture
Western Center For Technology
High School Diploma -
Upper Perkiomen High School