Summary
Overview
Work History
Education
Skills
Timeline
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Cori McInnes

Worcester,MA

Summary

Adept at enhancing customer experiences and streamlining operations, I leveraged my time management and customer service skills at Moodz Salon and Spa to ensure efficient scheduling and client satisfaction. My proactive approach in handling cash and resolving complaints boosted team collaboration and maintained high data integrity, contributing to a positive and professional environment.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist

NOLI Salon
07.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Student

University of Massachusetts Amherst
09.2024 - 12.2024
  • Completed readings on various artworks and discussed the contents of the formal elements and the language used to analyze them with colleagues.
  • Wrote a variety of short from and long form papers in regards to artworks and concepts including museum catalogs, formal analyses, and research based papers.
  • Developed strong relationships with educators and classmates through participating in lively discussions.
  • Worked cohesively with others to critique and receive feedback on projects and papers.

Front Desk Coordinator

Moodz Salon and Spa
05.2023 - 05.2024
  • Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
  • Updated client records accurately and efficiently, ensuring data integrity within the system.
  • Scheduled appointments in computer system.
  • Collaborated with team members to address guest needs and ensure seamless operations.

Education

Bachelor of Arts - History of Art And Architecture

University of Massachusetts, Amherst
Amherst, MA
05-2026

Skills

  • Telephone etiquette
  • Customer service
  • Time management
  • Cash handling
  • Team collaboration
  • Scheduling
  • File organization

Timeline

Student

University of Massachusetts Amherst
09.2024 - 12.2024

Front Desk Receptionist

NOLI Salon
07.2024 - Current

Front Desk Coordinator

Moodz Salon and Spa
05.2023 - 05.2024

Bachelor of Arts - History of Art And Architecture

University of Massachusetts, Amherst

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Cori McInnes