Dynamic educator with proven strengths in classroom management, student engagement, and creative lesson delivery. Committed to fostering positive learning environments and enhancing student success.
Work History
Substitute Teacher
8 Months
Socorro ISD | 07.2019 - 03.2020
Managed classroom behavior to create a conducive learning environment.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Followed lesson plans designed by absent teachers.
Assistant Manager
3 Years 3 Months
LifeWay Christian Stores | 03.2016 - 06.2019
Assisted in training and mentoring new staff on operational procedures and customer service excellence.
Streamlined inventory management processes to enhance product availability and reduce stock discrepancies.
Collaborated with management to develop and execute staff schedules, optimizing labor efficiency and coverage.
Supervised daily operations, fostering a positive shopping environment that maximized customer satisfaction.
Coordinated community outreach initiatives, strengthening brand presence and building relationships with local organizations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Front Office Manager
5 Years 6 Months
Holiday Inn Sunland Park | 01.2008 - 07.2013
Implemented new procedures that improved guest satisfaction scores consistently.
Trained and mentored front desk staff to enhance customer service skills.
Supervised front office operations, ensuring efficient check-in and check-out processes.
Coordinated with housekeeping to maintain high standards of cleanliness and readiness.
Managed scheduling for front office personnel to optimize staffing levels during peak times.
Resolved guest complaints swiftly, enhancing overall guest experience and loyalty.
Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Education
Bachelor of Science - Middle School Teaching
Western Governors University | Salt Lake City, UT | 05-2030