Corinna Grant

Delivered comprehensive reports daily, weekly, and monthly, significantly improving sales managers' understanding of team performance. Enhanced monitoring of individual team members' performance and verified consistent customer contact, leading to accurate compensation for the sales team. Streamlined decision-making processes by aligning report delivery with business needs. Strengthened operational efficiency through proactive communication with the sales department manager. Facilitated effective collaboration across teams using Slack, Loom, and WhatsApp.

• Reviewed new and prospective client emails daily and prioritize according to urgency for six SMB/Franchise Coaches
• Updated calendar daily of any changes with potential clients and notified the coach via email/phone of the change
• Scheduled calls between clients and coaches using Google Calendar
• Called/emailed 200+ prospective clients per week using a list of provided clients
• Created multiple monthly task invoices showing total tasks completed, prospective clients spoken with, and which clients scheduled follow up appointments

• Recruited, interviewed, and hired in-home staff to assist
• Completed entries in log books, journals, and care plans to accurately document and report patient progress and medication
• Served as an advocate for the client when communicating with family members or healthcare providers regarding their needs or concerns.
• Administered medication and monitored vital signs to ensure client health and safety.
• Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor or doctor
• Administered prescribed medications under direction of doctor
• Provided compassionate personal care, including assistance with daily living activities and mobility support.

• Consulted with customers to assess needs and proposed optimal solutions
• Created and managed profitable operating budgets
• Maintained a service calendar of 5 ongoing clients and one-time clients and coordinated for weekly or bi-weekly service
• Recruited, hired, trained, and motivated cleaning staff of 3 part-time contractors to perform daily business functions

• Managed high-volume of inbound customer calls (75+ daily) to resolve issues regarding their accounts
• Exceeded monthly sales requirements for products and services for 60+ months
• Managed customer computerized accounts on a daily basis while maintaining confidentiality
• Resolved issues regarding customer accounts promptly
• Followed-up with customers via email when needed