Corinna Spezia

• Greet and assist patients with check-in process
• Enhance patient satisfaction by providing exceptional customer service and addressing their concerns promptly by giving service recovery, contacting management and other recourses
• Familiar with STAT reads and communicating results with on call physician
• Implement strategies for reducing no-shows or cancellations through proactive appointment reminders, specifically by making daily confirmation calls for MRI, Fluoroscopy, PET scan patients
• For PET scan patients verify all information is correct in PETMED and all doses are ordered. If any cancellations, cancel the dose
• Verify with patients on medical implants and check if we have documentation on file. Gather information to request operative notes/implant information from outside facilities
• Scan Implant information received from outside facilities into patient EMR
• Scan daily paperwork into synapse
• Train new staff on daily tasks, phone etiquette and other office duties
• When needed, room and change patients into appropriate MRI safe attire
• Gather dirty linen at the end of shift
• Hospitality- offer patients and family if water or blanket is needed

• Conducted preliminary patient workups including gathering patient medical history, description of symptoms from owner and documenting presenting condition
• Provided exemplary customer service to owners by answering animal health questions and educating positive animal care practices
• Processed new patients and updated client records with key information using Avimark
• Assisted veterinarian during immunologic, medical, and diagnostic procedures
• Administered medications, vaccines and treatments as instructed by veterinarian
• Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times
• Processed all medication prescribed by veterinarian ,collected in house inventory, logging of outside pharmaceutical scripts

Worked on contingency basis

• Adapted lesson plans to suit diverse student needs and skill levels ranging from toddlers to teens
• Monitored student progress, providing constructive feedback for improvement
• Kept students on-task with proactive behavior modification and positive reinforcement strategies
• Managed classroom behavior effectively, ensuring a safe and respectful atmosphere for all students
• Assisted struggling students through one-on-one sessions during class leading to increased academic success
• Followed lesson plans designed by absent teachers

• Managed patient intake, ensuring accurate medical histories and timely updates to electronic records
• Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices
• Weighed and examined animals and recorded information in files
• Administered routine, post-operative and daily treatments to animals under direct supervision of a veterinarian
• Cleaned and disinfected exam areas, equipment, kennels, to prevent spread of disease, control odors and maintain healthy environment
• Positioned animals for diagnostic imaging such as x-rays and scans
• Helped with training of new veterinary assistants and support staff to improve individuals' capabilities
• Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision
• Assisted with euthanasia procedures humanely and compassionately to minimize suffering

• Managed front desk operations, ensuring efficient appointment scheduling and client communication
• Coordinated patient check-ins and check-outs, enhancing overall clinic workflow
• Assisted the veterinarian in providing timely care to patients through effective communication and coordination of services
• Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment
• Collected stool samples and ran in house diagnostics for intestinal parasites
• Assisted the veterinarian during surgical and diagnostic procedures
• Took part on weekend boarding animals- walking, feeding, administering medications when needed

• Monitored cash drawer accuracy to uphold accountability and reduce discrepancies
• Assisted customers with product inquiries and provided exceptional service
• Restocked merchandise and front faced on sales floor to enhance product availability and visibility
• Stocked, tagged and displayed merchandise as required
• Used POS system to enter orders, process payments and issue receipts