Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hlina Hailu

Portland,OR

Summary

Resource management professional, highly prepared for roles involving coordination and optimization. Successfully led initiatives to enhance resource utilization and streamline processes, making tangible impact on operational efficiency. Known for collaborative team efforts and adaptability, with strong skills in strategic planning and effective communication.

Overview

9
9
years of professional experience
1
1
Certification

Work History

PAS Resource Specialist - Diagnostic Imaging

Oregon Health & Sciences University
07.2024 - Current
  • Managed incoming calls, emails, and faxes to schedule, process orders, offer clinic information, answer questions, and direct calls to staff.
  • Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
  • Coordinated with other departments to facilitate seamless operation and excellent patient care.
  • Collaborated with healthcare staff to verify alignment of MRI scheduling with clinic protocols.
  • Collaborated with medical professionals, ensuring a smooth transition of patients from inquiry to scheduling.
  • Supported the development of positive relationships between patients and healthcare providers through empathetic communication skills.
  • Adapted quickly to changes in technology or policies affecting scheduling procedures while maintaining accuracy and efficiency.

Patient Care Coordinator & Medical Records Clerk

Siker Medical Imaging & Intervention
04.2021 - 06.2024
  • Answered incoming calls, scheduled patients for medical imaging (MRIs, CTs, etc.).
  • Trained new staff on filing, phone etiquette and medical records procedures.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Maintained confidentiality of patient data to safeguard health information.
  • Processed over 20 requests per day & released medical records to medical providers and attorney offices for subpoenas according to facility, state, and federal law.
  • Greeted and assisted patients with check-in procedures.

Certified Caregiver

Sweet Home Care, LLC
05.2019 - 06.2024
  • Assisted 5 residents in Level III APD Adult Foster Home to support independence and well-being.
  • Administered medication as directed by physician.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored progress and documented patient health status changes to keep care team updated via care plan and progress notes.
  • Engaged patients in meaningful conversation, socialization, exercise, and activity.

Leasing Assistant

American Campus Communities
11.2019 - 03.2021
  • Conducted property showings to highlight features, answer questions, and address concerns to close leasing contracts.
  • Collected monthly rent payments and other fees, always properly recording, and processing funds.
  • Distributed and followed up on tenant renewal notices via phone and email.
  • Responded promptly and effectively to 24/7 after hour emergencies such as maintenance needs and criminal incidents.

Internship

Nike World Headquarters
09.2016 - 06.2019
  • Execution of a NIKE product line including; mission and manifesto statements, footwear and apparel lines, marketing strategies, consumer and PR research, and a commercial that enhanced network, communication and collaborative skills with a small team.
  • Collaborated with team to optimize workflow and achieve objectives overseen by NIKE mentors.
  • Explored new technologies and approaches to streamline processes.
  • Developed effective improvement plans in alignment with goals and specifications in timely manner.
  • Gained valuable experience in various aspects of the field, applying learned concepts to relevant work situations.

Education

Bachelor of Science - Public Health Ed: Community Health Promotion

Portland State University
Portland, OR
06-2026

High School Diploma -

Grant High School
Portland, OR

Skills

  • Problem-solving
  • Teamwork & Collaboration
  • Time Management
  • Multi-tasking
  • Administrative & Office Support
  • Appointment Scheduling
  • Multi-Line Telephone Systems
  • EMR Systems
  • Message Routing
  • Effective Communicator
  • Emotional Intelligence
  • Adaptability & Flexibility

Certification

  • BLS CPR/First Aid Training
  • Certified Caregiver, Multnomah County


Timeline

PAS Resource Specialist - Diagnostic Imaging

Oregon Health & Sciences University
07.2024 - Current

Patient Care Coordinator & Medical Records Clerk

Siker Medical Imaging & Intervention
04.2021 - 06.2024

Leasing Assistant

American Campus Communities
11.2019 - 03.2021

Certified Caregiver

Sweet Home Care, LLC
05.2019 - 06.2024

Internship

Nike World Headquarters
09.2016 - 06.2019

Bachelor of Science - Public Health Ed: Community Health Promotion

Portland State University

High School Diploma -

Grant High School

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