Justin Saunders
West Linn
Summary
Experienced Support Staff Specialist with 14+ years of healthcare experience. Knowledgeable in obtaining authorizations for a facility or free-standing clinic seettings. Familiar with a variety of support staff roles and department specialties. Previously in a leadership role from 2018 - 2026.
Overview
20
20
years of professional experience
Work History
Lead PAS Resource Specialist & Coordinator
OHSU Outpatient Rehabilitation, OR
Portland, OR
04.2017 - 03.2026
- Orient new PASR and Therapists on expected workflows.
- Educate and establish standard work performance requirements.
- Provide performance assessments to management in accordance with set standards.
- Serve as an approachable resource for support staff and clinical providers.
- Independently able to navigate and find solutions to complex billing, coding, contracting, enrollment, authorization and referral issues.
- Ability to provide excellent soft skills with patients and is perceptive to patients with complex needs.
- Provide coverage of duties when staff are out or assign a volunteer when available.
- Advise management on fair PASR workload assignment based on staff’s current FTE.
- Cross-trained to seek authorizations for adult and pediatric patients seeking SLP, PT and OT at a facility or free-standing clinic.
- Knowledgeable with Epic tools and utilization of reports for statistics.
- Provide guidance to support staff when a supervisor or manager is unavailable.
- Able to complete personal assignment on the DAR assignment while maintaining current lead responsibilities.
Patient Access Specialist
Lake Chelan Community Hospital, WA
WA
03.2011 - 12.2015
- Greeted and checked in patients for hospital admissions, outpatient clinics and emergency room.
- Gathered patient information such as demographics, allergies, consent forms and insurance information.
- Collected payments and copays from patients.
- Scheduled and verified general benefits for outpatient appointments in wound care, respiratory therapy, rehabilitation, orthopedics, radiology and lab.
- Scanned and input outside referrals into CPSI for scheduling.
- Answered main phone line and directed calls accordingly.
- Reviewed the hospital census of 100+ patients per day and provided reports to staff on any critical clerical mistakes.
- Independently and professionally served as the only non-medical personnel staffed during NOC shifts.
- Maintained documentation tracking provider productivity in the emergency room 365 days a year.
- Faxed and confirmed the medical packets required for air ambulance services.
- Coordinated medical records between hospitals in urgent medical situations.
- Verbally issued emergency codes over intercom.
- Coordinated additional staff and RiverCom (911) for onsite medical emergencies or safety concerns.
- Communicated with local authorities and EMS for incoming trauma, person in crisis or person of interest.
- Maintained and observed a safe environment for patients and visitors with 40+ emergencies happening on peak days.
- Provided exceptional customer service in de-escalation and compassion during vulnerable moments in patient care.
- Knowledgeable with CPSI software and admin tools to reports, track and review accounts.
Checker/Clerk/Produce/Dairy/Night Crew
Safeway, WA
07.2008 - 09.2010
- Delivered exceptional customer services to shoppers in need.
- Balanced the needs of multiple customers in a fast-paced environment.
- Cross trained in multiple departments to stock and maintain visual appeal for customers throughout the store.
- Unloaded freight and maintained store inventory using RFID scanner system.
Prep Cook/Busser/Dishwasher
B.C. MacDonalds Restaurant, WA
03.2006 - 10.2007
- Bussed tables, prepared drinks and greeted guests.
- Maintained a sanitary environment and clean tableware.
- Prepared large quantities of produce and a variety of mixes for chefs use.
Education
Wenatchee Valley College
Wenatchee, WASkills
- CPSI & EPIC
- Leadership
- Teamwork and collaboration
- Training and mentoring
- Relationship building
- Problem-solving
- Conflict resolution
Timeline
Lead PAS Resource Specialist & Coordinator
OHSU Outpatient Rehabilitation, OR
04.2017 - 03.2026
Patient Access Specialist
Lake Chelan Community Hospital, WA
03.2011 - 12.2015
Checker/Clerk/Produce/Dairy/Night Crew
Safeway, WA
07.2008 - 09.2010
Prep Cook/Busser/Dishwasher
B.C. MacDonalds Restaurant, WA
03.2006 - 10.2007
Wenatchee Valley College