Corinne James
Williamsburg,Iowa
Summary
Energetic and versatile professional with over 20 years of experience in customer service. Proven track record in creating accurate invoices and maintaining meticulous records, complemented by excellent communication and organizational skills. Committed to enhancing operational efficiency and client satisfaction. Skilled in managing high-volume calls. Strong attention to detail and time management ensure efficient operations and superior customer satisfaction.
Overview
22
22
years of professional experience
Work History
Dispatcher
Dan's Overhead Doors
North Liberty, IA
12.2025 - Current
- Manage incoming service requests and prioritize dispatcher workloads effectively.
- Monitor dispatch board and adjusted call priorities regularly based on caller needs.
- Participate in team meetings discussing changes in procedures or processes.
- Prepared daily work and run schedules.
- Receive and prepare work orders.
- Communicate with technicians to ensure timely job completions and customer satisfaction.
- Utilize scheduling software to track appointments and optimize routes for efficiency.
- Assist customers with inquiries regarding products, services, and pricing options.
- Document service issues and communicated them to relevant teams for resolution.
- Manage a large volume of phone calls while ensuring accuracy in data entry.
- Assign drivers to appropriate routes based on customer needs.
- Resolve customer complaints related to service issues or delays.
- Utilize computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Coordinate service schedules for residential door installations.
Dispatcher Office Assistant
Big 10 University Towingt
Iowa City, IA
10.2012 - 12.2025
- Managed incoming calls and coordinated towing requests effectively.
- Scheduled appointments and maintained records for towing operations.
- Communicated with customers to provide status updates on vehicle retrievals.
- Organized and maintained filing systems for documents related to the dispatch office.
- Entered data into computer systems to track dispatched items.
- Verified accuracy of orders prior to dispatch by double-checking all relevant details.
- Processed invoices for payment from vendors supplying goods or services to the dispatch office.
- Performed administrative duties such as photocopying, faxing documents and ordering supplies.
- Manage the Accounts Receivables
Gift Shop Attendant
Riverside Casino & Golf Resort
Riverside, Iowa
06.2010 - 10.2012
- Greeted customers and answered questions about products.
- Processed sales, returns, and exchanges using POS register system.
- Managed inventory by restocking shelves and organizing merchandise displays.
- Communicated effectively with management regarding any issues that arose during shifts.
- Informed customers of store policies, promotional offers, and sales events.
Dispatcher
Big 10 University Towing, Inc
Iowa City, IA
08.2004 - 04.2010
- Coordinated towing requests from clients and law enforcement agencies.
- Assigned towing jobs to drivers based on location and availability.
- Communicated real-time updates to drivers during towing operations.
- Maintained accurate records of all dispatch activities and vehicle statuses.
- Provided customer service support by addressing client inquiries promptly.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Education
High School Diploma -
Clear Creek Amana High School
Tiffin, IA05-1992
Skills
- 20 years of providing excellent customer service
- Fluent in Microsoft Office programs
- Accounts receivables
- Tracking driver hours for payroll
- Creating accurate invoices for billing
- Excellent communication skills
- Attention to detail
- Time management and prioritization
- Organizational skills
- Data entry
- Invoice processing
- Towing operations
- Problem solving
- Multitasking capacity
- Office equipment operation
- Telephone and email etiquette
- Multi-line telephones
Timeline
Dispatcher
Dan's Overhead Doors
12.2025 - Current
Dispatcher Office Assistant
Big 10 University Towingt
10.2012 - 12.2025
Gift Shop Attendant
Riverside Casino & Golf Resort
06.2010 - 10.2012
Dispatcher
Big 10 University Towing, Inc
08.2004 - 04.2010
High School Diploma -
Clear Creek Amana High School