Corinne E. Morehouse
Glens Falls,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Medical Secretary
Glens Falls Hospital
Glens Falls, NY
06.2023 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
- Boosted patient retention by providing exceptional customer service and building rapport with each individual.
- Assisted in the development of new office procedures to enhance workflow efficiency and overall productivity.
- Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
- Facilitated timely referrals to specialists by obtaining necessary authorizations from insurance companies.
- Assisted in the onboarding process for new staff members, providing necessary training and guidance to ensure a smooth transition into the office environment.
- Maintained current and accurate medical records for patients.
Owner/Operator
Self-employed
Glens Falls, NY
11.2022 - Current
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Established foundational processes for business operations.
- Oversaw business budget planning and administration, accounting functions, purchasing to handle financial needs.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
CUSTOMER FLEX ALL ISR
Travelers Insurance
Glens Falls, NY
10.2016 - 11.2022
- Delivered prompt service to prioritize customer needs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Trained staff on operating procedures and company services.
- Updated account information to maintain customer records.
Customer Service PSR for NYU Hospital Division
McKesson
Queensbury, NY
11.2014 - 10.2016
- Clarified customer issues and determined root cause of problems to resolve complaints.
- Resolved associate, tool and computer programming issues revealed by internal reports.
- Educated customers about billing, payment processing and support policies and procedures.
- Educated in identifying medical terminology as well as ICD 9 coding.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Resolved issues with coding from medical facility to insurance companies, and reviewed claims.
- Participated in team meetings and training sessions to stay informed about procedural changes.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Updated account information to maintain customer records.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Certified Nursing Assistant - Nursing Assistance
WSWHE Boces
HudsonFalls, NYGED -
WSWHE
Glens Falls, NYSkills
- Microsoft Outlook
- Microsoft Access
- Sales Activities
- Customer Relations
- Microsoft Office
- Medical Terminology
- Microsoft Internet Explorer
- Accounting
- Microsoft Windows
- Staff Management
- Staff Training
- Coaching and Mentoring
Timeline
Medical Secretary
Glens Falls Hospital
06.2023 - Current
Owner/Operator
Self-employed
11.2022 - Current
CUSTOMER FLEX ALL ISR
Travelers Insurance
10.2016 - 11.2022
Customer Service PSR for NYU Hospital Division
McKesson
11.2014 - 10.2016
Certified Nursing Assistant - Nursing Assistance
WSWHE Boces
GED -
WSWHE