Kentralle Brown
Stockton,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Cashier
GNC Live Well
11.2021 - Current
- Processed customer transactions efficiently, ensuring accuracy and compliance with company policies.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained product knowledge to assist customers in selecting health and wellness items effectively.
- Implemented promotional strategies to increase sales of featured products during peak periods.
- Conducted regular cash drawer audits, ensuring financial accuracy and accountability at end of shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided exceptional customer service to enhance shopping experience and foster client loyalty.
- Managed inventory processes, ensuring stock levels met demand and minimizing discrepancies.
Cashier Team Lead
Party City
07.2018 - 10.2021
- Supervised daily operations, ensuring efficient workflow and exceptional customer service.
- Trained and mentored new cashiers, enhancing team performance and operational consistency.
- Managed cash handling procedures, maintaining accuracy in transactions and financial reporting.
- Implemented inventory management practices, optimizing stock levels for peak sales periods.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Cashier
Dollar Tree
01.2017 - 07.2018
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Maintained clean and organized checkout area to ensure a welcoming environment for customers.
- Assisted in inventory management by restocking shelves and monitoring product availability.
- Processed customer transactions accurately using point-of-sale systems.
- Resolved customer inquiries and issues efficiently to enhance satisfaction.
- Implemented customer feedback system, leading to actionable insights for store improvement.
Education
High School Diploma -
Rio Cazadero Highschool
Sacramento, CA07-2016
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Team leadership
- Cash handling
Languages
English
Timeline
Cashier
GNC Live Well
11.2021 - Current
Cashier Team Lead
Party City
07.2018 - 10.2021
Cashier
Dollar Tree
01.2017 - 07.2018
High School Diploma -
Rio Cazadero Highschool