Corrina Mackey
Lake Charles,LA
Summary
Dynamic customer service professional with a proven track record at Conduent, excelling in problem resolution and outstanding communication. Adept at enhancing customer satisfaction through critical thinking and effective account management. Committed to continuous improvement, collaborating with teams to refine service delivery processes and elevate overall customer experience.
Overview
2
2
years of professional experience
Work History
Customer Service Agent
Conduent
100 Campus Dr, Ste 200, Florham Park, NJ 0793
12.2023 - 11.2025
- Resolved customer inquiries through effective communication and problem-solving techniques
- Provided support in account handling and product knowledge to elevate customer contentment.
- Documented customer interactions accurately to ensure seamless follow-up and resolution
- Collaborated with team members to improve service delivery processes and address feedback
Customer Service Representative
Sagility
11000 Westmoor Circle, Suite 125
08.2023 - 07.2024
- Resolved customer inquiries through effective communication and problem-solving techniques
- Provided support in account handling and product knowledge to elevate customer contentment.
- Documented customer interactions accurately to ensure seamless follow-up and resolution
- Collaborated with team members to improve service delivery processes and address feedback
Education
High School Diploma -
Lake Charles College Prep
Lake Charles, LASkills
- Data entry
- Problem resolution
- Outstanding communication skills
- Active listening
- Customer service
- Customer relations
- Critical thinking
Timeline
Customer Service Agent
Conduent
12.2023 - 11.2025
Customer Service Representative
Sagility
08.2023 - 07.2024
High School Diploma -
Lake Charles College Prep