Summary
Overview
Work History
Education
Skills
Timeline
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Corrine Gross

Saint Augustine,FL

Summary

I have spent my adult years working in the food and beverage industry because I enjoy it. I've done catering and private parties as well as country clubs and bars with a focus on music. I give 110% of myself when I'm at work and it's important to me that my guests are enjoying themselves. I honestly feel that I am a good addition to any team I work with

Overview

23
23
years of professional experience

Work History

Bartender Shift Manager

Java Jazz and Soup Nuts
Lahaina, HI
03.2019 - 09.2023
  • Developed and implemented staff training program to ensure quality customer service.
  • Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
  • Reviewed stock levels on a regular basis to ensure adequate availability of products for customers' needs.
  • Provided exceptional customer service by addressing customer complaints promptly and efficiently.
  • Supervised cleanliness of guest service areas before, during and after service.
  • Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.

Bartender /Hostess

Lahaina Pizza company
02.2015 - 03.2019
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Stocked ice bins and coolers as needed throughout shift.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Resolved customer complaints in a professional manner.
  • Performed opening and closing duties including restocking supplies.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Trained new bartenders on drink preparation and upselling techniques.

Bartender Shift Manager

Gabbi's pizzeria
Lahaina, HI
05.2000 - 07.2013
  • Developed and implemented staff training program to ensure quality customer service.
  • Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
  • Planned special events such as promotions, happy hours, live music nights., to increase sales revenue.
  • Enforced health codes and safety regulations in compliance with state laws.
  • Provided exceptional customer service by addressing customer complaints promptly and efficiently.
  • Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
  • Reviewed stock levels on a regular basis to ensure adequate availability of products for customers' needs.
  • Resolved conflicts between employees in an efficient manner in order to maintain smooth operations at the bar.
  • Coordinated with suppliers on product deliveries, pricing issues, discounts and promotional offers.
  • Ensured compliance with all relevant laws regarding sale and serving of alcohol beverages.

Education

Associate of Arts -

Art Institute of Miami
Miami, FL
05.1992

Skills

  • Suggestive Selling
  • Food Running
  • Food Preparation
  • Menu Memorization
  • Health Codes Compliance
  • Beverage Preparation
  • Food Service
  • Payment Processing
  • Maintaining a Clean Bar
  • Extensive Spirits Knowledge
  • Performance Improvement
  • Proficient in Mixology
  • Creative Mixology
  • Outstanding Customer Service
  • Anticipating Guest Needs
  • Inventory
  • Engaging Personality
  • Bar Service Preparation
  • Courteous
  • Service-Oriented Mindset
  • Cash Register Operation
  • Outgoing Personality
  • Cash and Credit Transactions

Timeline

Bartender Shift Manager

Java Jazz and Soup Nuts
03.2019 - 09.2023

Bartender /Hostess

Lahaina Pizza company
02.2015 - 03.2019

Bartender Shift Manager

Gabbi's pizzeria
05.2000 - 07.2013

Associate of Arts -

Art Institute of Miami

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Corrine Gross