CORRIS PORTIS
Birmingham,Alabama
Summary
Self-motivated, detail-oriented sales professional with over 12+ years’ experience. Analytical leader who is well-experienced in the field of sales and customer service, team building, recruiting and operations. Passionate and self-motivated achiever who is committed to the well-being of the company
Overview
11
11
years of professional experience
Work History
Leasing Consultant
BH Management (The Outlook at Greystone)
08.2024 - Current
- Maintain a strong understanding of the community and local market competitor's specials and floor plans. Have comprehensive working knowledge of all aspects of leasing units and documents in accordance with Company standards and Fair Housing guidelines.
- Processes lease application paperwork for the approval of the CM and prepares new lease contracts.
- Inspects all target and/or show units in advance and in preparation of greeting and touring new prospects. Touring prospects may include, but is not limited to, vacant or model units and common/amenity areas of the property
- Responsible for checking, responding to and documenting community and individual emails, voicemails, and text messages.
- Ensure timely and accurate logging of all prospect information and notifications into our Property Management software.
- Stays up to date with all promotion/leasing incentives.
Account Associate Customer Service
T-MOBILE
Birmingham, Alabama
03.2024 - 08.2024
- Provide customers with the effective resolution, proactive account management, and customer education
- Determining and resolve root causes to customer concerns and inquiries, identify appropriate revenue and service enhancement opportunities, and explore customer needs to develop loyal and profitable customers, including activations, payment arrangements, and other collections activities, when appropriate
- Building skills and competencies in areas while also demonstrating world-class skills in courtesy, concern, timely resolution, value creation, and relationship building
- Provide effective and timely resolution of various customer inquiries and concerns
- Building customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balance
- Delivering exceptional customer service using resource documentation for reference and the automated and training tools provided
- Meeting department productivity and quality standards
- Approaching each call with a can-do mindset and treat each customer with respect, courtesy, and a genuine desire to help
- Continuously completing training requirements to learning new skills and processes, growing knowledge of systems, and develop proficiency in company values, organizational requirements, and competencies needed for the Expert role
Assistant Store Manager, Retail Sales Consultant (Business Expert), Telesales
AT&T
Birmingham, Alabama
09.2015 - 11.2023
- Developed pivotal role in driving sales, ensuring customer satisfaction, and managed day-to-day operations
- Maintained monthly sales and customer satisfaction for store and overall month end goals
- Managed sales performance by motivating and coaching the sales team to achieve targets
- Ensured efficient store operations, including but not limited to inventory management, merchandising, and scheduling
- Developed and managed positive business relationships with staff and customer
- Provided positive reinforcement and training to promote the learning and growth of sales associates
- Hired and onboarding new employees by reviewing resumes, conducting in-person interviews, and completing new hires onboarding paperwork
- Created meaningful connections with every customer, with a personalized sales expertise
- Maintained consultative sales approach guiding customers through their options
- Gained entry with the community through events, filling online orders and making outbound calls to existing and potential customers
- Provided extraordinary customer service by being compassionate and understanding customer needs
- Built value by offering tailored and thoughtful solutions to fit each person, family or business
- Represented the company and the AT&T brand with the utmost professionalism and courtesy
- Assisted leaders with store operations and duties
- Cooperated with fellow RSCs to achieve a team approach to sales and customer service
Education
Bachelor of Science - Business Administration And Management
Columbus State University
Columbus, GA12-2008
Skills
- Microsoft Excel
- Creative problem solver
- Data Analysis
- Sales
- Recruitment
- Process implementation
- Compliance & Quality Assurance
- Conflict Resolution
- Event Planning
- Strong verbal communication
- Staff development
- Product Management
Timeline
Leasing Consultant
BH Management (The Outlook at Greystone)
08.2024 - Current
Account Associate Customer Service
T-MOBILE
03.2024 - 08.2024
Assistant Store Manager, Retail Sales Consultant (Business Expert), Telesales
AT&T
09.2015 - 11.2023
Bachelor of Science - Business Administration And Management
Columbus State University
Legendary Leasing Award
I received the Leasing Award in 3 out of the 4 quarters in 2025. This is an award given to agents with a post tour score over 8.5.